We ❤️ to grow your business & not your costs!
- Well funded by SIDBI Venture Capital
- Reliable, Scalable, and Secure platform hosted on AWS
- 180+ skilled experts powering Locobuzz
- Increase in Twitter's API cost has no effect on our pricing
- Modern and easy to use - our clients love it!
- Seamless migration with no risk of data loss
Trusted by the best!
Why Brands Choose Locobuzz CX Suite over others
Unparalleled Channel Coverage
Revolutionize your customer experience with our unparalleled channel coverage, giving you complete control over every aspect of your CX.
Say goodbye to limited communication options and hello to seamless interactions across every platform.
With Locobuzz, you can create a truly exceptional experience for your customers, every time.
Locobuzz is the industry’s first CX platform to offer Quora & Glassdoor coverage using official APIs alongside all major platforms.
Advanced Analytics & Insights
Access real-time analysis and detailed reporting from your own custom widgets, or choose from over 200+ ready-to-use widgets
- Get advanced insights from conversations with auto classification, categorization, sentiment analysis.
- Identify patterns and trends in customer sentiment
- Identify key influencers & brand ambassadors
Improved ORM Efficiency
Simplify your workflow with the help of AI and automation tools, and collaborate more effectively across teams.
- ChatGPT-Powered Response Genie – Smart Suggestions on demand for Faster Response
- Auto Follow-Up and Closure on tickets
- Maker Checker, Agent Queues Configuration & SLA Breach Alerts
- Automatic segregation of Actionable and Non-Actionable Brand Mentions
Multi-Interface Cloud Platform
A flexible platform for different use cases and enterprise-wide access
- Web Application for Active Usage in Customer Service, Marketing, and Analytics
- Mobile Application Your go-to solution for on-the-go alerts, approvals, and quick responses. With all the same features as our web platform
- Command Centers for Real-time Strategic View
What our customers say
“Thanks for the presentation highlighting the
recent chatter across Audi and competition
handles. The presentation was very detailed and
covered all the requirements as per my brief. The
turnaround time was also quick. Good job! These
are critical times and we need to be extra vigilant
across our platforms so that we can support our
audience with their queries and requirements.”
Reena Jagtap
User-friendly and data-enriched tools helped me
in numerous ways, like real-time visualization,
reporting, and data extraction. Also, I like DIY
dashboards for the convenience, and
understanding of digital chatter across all
platforms. The dashboard has given me spotless
and clean reports.
Monika Batra
I am happy with the instant resolution of the
team. The platform has helped me in enabling
brand protection and analyzing audience
demographics.
David Raj
I chose Locobuzz because I simply couldn’t find
any other ORM provider that offered all the
social media platforms tracking under one
platform. I also like its user-friendliness and
simple interface.
Nishant Grover
Thanks to Locobuz and their aid in proper
response management, I was successful enough
in turning an unhappy customer into a happy
one. The tool is easy to use and I have been able
to track responses effectively.
Pranali Sawant
Proactive involvement of the Locobuzz is quite
appreciable. The platform has helped me in
handling my ORM.
Tanvi Amladi
“Thanks for the presentation highlighting the
recent chatter across Audi and competition
handles. The presentation was very detailed and
covered all the requirements as per my brief. The
turnaround time was also quick. Good job! These
are critical times and we need to be extra vigilant
across our platforms so that we can support our
audience with their queries and requirements.”
Reena Jagtap
User-friendly and data-enriched tools helped me
in numerous ways, like real-time visualization,
reporting, and data extraction. Also, I like DIY
dashboards for the convenience, and
understanding of digital chatter across all
platforms. The dashboard has given me spotless
and clean reports.
Monika Batra
I am happy with the instant resolution of the
team. The platform has helped me in enabling
brand protection and analyzing audience
demographics.
David Raj
I chose Locobuzz because I simply couldn’t find
any other ORM provider that offered all the
social media platforms tracking under one
platform. I also like its user-friendliness and
simple interface.
Nishant Grover
Thanks to Locobuz and their aid in proper
response management, I was successful enough
in turning an unhappy customer into a happy
one. The tool is easy to use and I have been able
to track responses effectively.
Pranali Sawant
Proactive involvement of the Locobuzz is quite
appreciable. The platform has helped me in
handling my ORM.
Tanvi Amladi
“Thanks for the presentation highlighting the
recent chatter across Audi and competition
handles. The presentation was very detailed and
covered all the requirements as per my brief. The
turnaround time was also quick. Good job! These
are critical times and we need to be extra vigilant
across our platforms so that we can support our
audience with their queries and requirements.”
Reena Jagtap
User-friendly and data-enriched tools helped me
in numerous ways, like real-time visualization,
reporting, and data extraction. Also, I like DIY
dashboards for the convenience, and
understanding of digital chatter across all
platforms. The dashboard has given me spotless
and clean reports.
Monika Batra
I am happy with the instant resolution of the
team. The platform has helped me in enabling
brand protection and analyzing audience
demographics.
David Raj
I chose Locobuzz because I simply couldn’t find
any other ORM provider that offered all the
social media platforms tracking under one
platform. I also like its user-friendliness and
simple interface.
Nishant Grover
Thanks to Locobuz and their aid in proper
response management, I was successful enough
in turning an unhappy customer into a happy
one. The tool is easy to use and I have been able
to track responses effectively.
Pranali Sawant
Proactive involvement of the Locobuzz is quite
appreciable. The platform has helped me in
handling my ORM.
Tanvi Amladi
Migrate to Locobuzz Unified CX Suite Now!
Manage customer queries across multiple channels
- Social Media Management
- Complete Quora coverage using official APIs
- Messaging Management
- From Twitter DM to WhatsApp, we help you cover it all.
- Email Management
- Why to use a separate platform for email, manage it within the Unified CX platform
- Product and Location Review Management
- ecommerce, app and location reviews. track Glassdoor reviews as well.
- Social listening
- get public conversation around your brand or any topic into the Unified CX platform,
- News, Blogs, complaint websites, google alerts,
- Social Media Management
Get meaningful insights from conversations
- Auto Classification of Mentions
- Multi-level Categorisations
- Sentiment Analysis
- Influencer identification
Utilize advanced listening through easy analytics and reporting
- Advanced Social Media Listening
- Listen to profiles, keywords , competition back fill historic data for analysis,
- Customized Reports and Dashboards.
- Make your own dashboards, with the filters you like.
- Deep dive on any data to uncover more details,
- Make your own widgets
- visualize any data point from locobuzz,
- choose from 17+ visualisation,
- Add them to any dashboards.
- Export dashboards as shareable reports,
- Share a password protected link to view dashboard its full capabilities of filtering and deep dives
- PDF exports – quick shareable with your team members,
- PPT export – download dashboard as native charts to then customise your reports with additional content and styling,
- Advanced Social Media Listening
AI-powered tools for faster and more accurate response
- ChatGPT-Powered Response Genie – Smart Suggestions on demand for Faster Response
- Integrates with your Knowledge base Or just a word doc in 5 minutes.
- Consistent Responses Across Channels –
- Error Elimination and Accuracy
- Full function Generative AI Capabilities –
- writes you a entire email, rephrases a responses to be more empathetic and more.
Collect sensitive PII customer data away from social channels via secure forms
- Secure Data Collection Forms
- Encrypted Data Storage
- Auto classification of collected information to contact and case details
Streamline Your Workflow with automation and cross team collaboration
- Auto Follow-Up and Closure
- Maker Checker
- Agent Queues Configuration
- SLA Breach Alerts
- Actionable and Non-Actionable Mentions
- Customisable Workflows for Ticket Management and escalations
Provide a flexible platform for different use cases and enterprise-wide access
- Web Application for Active Usage in Customer Service, Marketing, and Analytics
- Mobile Application for On-the-Go Alerts, Approvals, and Quick Responses
- Command Centers for Real-time Strategic View
- Comprehensive Dashboards with 360-degree View of Customer Interactions
- Real-time Brand Health Monitoring and Analysis
- Competitive Benchmarking and Insights
- Operational Insights to Facilitate Quick Decision Making
- Customisable Dashboards for Different Departments and Users
Capability: Manage customer queries across multiple channels
- Social Media Management
- Complete Quora coverage using official APIs
- Messaging Management
- From Twitter DM to WhatsApp, we help you cover it all.
- Email Management
- Why to use a separate platform for email, manage it within the Unified CX platform
- Product and Location Review Management
- ecommerce, app and location reviews. track Glassdoor reviews as well.
- Social listening
- get public conversation around your brand or any topic into the Unified CX platform,
- News, Blogs, complaint websites, google alerts,
- Social Media Management
Capability: Get meaningful insights from conversations
- Auto Classification of Mentions
- Multi-level Categorisations
- Sentiment Analysis
- Influencer identification
Capability: Utilize advanced listening through easy analytics and reporting
- Advanced Social Media Listening
- Listen to profiles, keywords , competition back fill historic data for analysis,
- Customized Reports and Dashboards.
- Make your own dashboards, with the filters you like.
- Deep dive on any data to uncover more details,
- Make your own widgets
- visualize any data point from locobuzz,
- choose from 17+ visualisation,
- Add them to any dashboards.
- Export dashboards as shareable reports,
- Share a password protected link to view dashboard its full capabilities of filtering and deep dives
- PDF exports – quick shareable with your team members,
- PPT export – download dashboard as native charts to then customise your reports with additional content and styling,
- Advanced Social Media Listening
Capability: AI-powered tools for faster and more accurate response
- ChatGPT-Powered Response Genie – Smart Suggestions on demand for Faster Response
- Integrates with your Knowledge base Or just a word doc in 5 minutes.
- Consistent Responses Across Channels –
- Error Elimination and Accuracy
- Full function Generative AI Capabilities –
- writes you a entire email, rephrases a responses to be more empathetic and more.
Capability: Collect sensitive PII customer data away from social channels via secure forms
- Secure Data Collection Forms
- Encrypted Data Storage
- Auto classification of collected information to contact and case details
Capability: Streamline Your Workflow with automation and cross team collaboration
- Auto Follow-Up and Closure
- Maker Checker
- Agent Queues Configuration
- SLA Breach Alerts
- Actionable and Non-Actionable Mentions
- Customisable Workflows for Ticket Management and escalations
Capability: Publish content on all major platforms, including reels & stories.
- Publishing on All Major Social Channels
- GMB Publishing
- Approval Workflow for Publishing
- Instagram Reels and Stories Publishing
- Hyperlocal Publishing with Personalizations
Capability: Provide a flexible platform for different use cases and enterprise-wide access
- Web Application for Active Usage in Customer Service, Marketing, and Analytics
- Mobile Application for On-the-Go Alerts, Approvals, and Quick Responses
- Command Centers for Real-time Strategic View
- Comprehensive Dashboards with 360-degree View of Customer Interactions
- Real-time Brand Health Monitoring and Analysis
- Competitive Benchmarking and Insights
- Operational Insights to Facilitate Quick Decision Making
- Customisable Dashboards for Different Departments and Users
Locobuzz offers unmatched reliability and stability, delivering the highest level of data sanity and accuracy for more informed business decisions.
Our platform offers the widest and deepest channel coverage in the industry, making it your one-stop shop for all your digital interactions and analytical needs.
Locobuzz's cloud-native platform is always available and can process millions of data points every day, allowing you to stay on top of the latest trends and conversations in your industry
We are the trusted choice for winning brands in all categories, with a proven track record of success. With more than 20 of the top 50 brands in India choosing our platform, you really can’t make a better choice.
Publish content on all major platforms, including reels & stories.