Why Brands Choose Locobuzz CX Suite over others
Revolutionize your customer experience with our unparalleled channel coverage, giving you complete control over every aspect of your CX.
Say goodbye to limited communication options and hello to seamless interactions across every platform.
With Locobuzz, you can create a truly exceptional experience for your customers, every time.
Locobuzz is the industry’s first CX platform to offer Quora & Glassdoor coverage using official APIs alongside all major platforms.
Analytics & Insights
Access real-time analysis and detailed reporting from your own custom widgets, or choose from over 200+ ready-to-use widgets
- Get advanced insights from conversations with auto classification, categorization, sentiment analysis.
- Identify patterns and trends in customer sentiment
- Identify key influencers & brand ambassadors
Simplify your workflow with the help of AI and automation tools, and collaborate more effectively across teams.
- ChatGPT-Powered Response Genie – Smart Suggestions on demand for Faster Response
- Auto Follow-Up and Closure on tickets
- Maker Checker, Agent Queues Configuration & SLA Breach Alerts
- Automatic segregation of Actionable and Non-Actionable Brand Mentions
A flexible platform for different use cases and enterprise-wide access
- Web Application for Active Usage in Customer Service, Marketing, and Analytics
- Mobile Application Your go-to solution for on-the-go alerts, approvals, and quick responses. With all the same features as our web platform
- Command Centers for Real-time Strategic View