Podcasts
Voice of Customer Experience
Real voices. Raw ideas. The ripple effect of conversations
that redefine how brands connect, care, and grow.
LATEST RELEASE
VoCX EPISODE 8
Future of Marketing: AI at the Core of Strategic Growth and Brand Integrity
Shubhii Agarwal, Co-Founder & COO, Locobuzz
Ishita Bhattacharya, General Manager Marketing,Tata Realty
Expect conversations that go beyond dashboards into what truly makes marketing dynamic, meaningful, and future-ready. Tune in now and discover how brands can turn AI and insight into their biggest creative advantage.
Catch Stories Behind Great CX
VoCX brings together the sharpest minds to discuss the future of CX and AI-driven brand growth.
Each episode explores how businesses can evolve from reacting to customers to truly understanding them.
Echoes of Insight
"The mistake is they are not reviewing the customer experience part of it. While they have bots in place, they have fast availability of the answers or the responses. But the human touch and the proactiveness of what a customer requires, the emotional quotient is missing."
"People or clients who are not able to prove trustworthiness, they would largely be left behind. And irrespective of how smart their responses are, I think trust and ethics would become one of the focus areas."
"Train your humans to be tech savvy and your automation or your bot to be human aware."
"Loyalty is definitely underpinned by customer experience. And that's why I say that, Customer Experience is a lagging indicator of Employee Experience."
Top CX Leaders Opinion
A curated collection of insights from top CX leaders shaping the future of digital experience.
Learn from innovators driving customer-first transformation across industries.
The mistake is they are not reviewing the customer experience part of it. While they have bots in place, they have fast availability of the answers or the responses. But the human touch and the proactiveness of what a customer requires, the emotional quotient is missing.
Shailendra Singh Gothra
Chief Information Officer, STL Digital
Loyalty is definitely underpinned by customer experience. And that’s why I say that, Customer Experience is a lagging indicator of Employee Experience.
Shriram Viswanathan
CX Practice Lead, Accenture
People or clients who are not able to prove trustworthiness, they would largely be left behind. And irrespective of how smart their responses are, I think trust and ethics would become one of the focus areas.
Ankit Arora
Senior Manager, Accenture
Train your humans to be tech savvy and your automation or your bot to be human aware.