Top CX Leaders Opinion
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The Intersection of employee experience & customer experience
“Customer Experience is just a mirror; it reflects your Employee Experience.” That’s why Accenture doesn’t treat CX and EX as separate worlds, but as two sides of the same reality.
Starring in the video Shriram Viswanathan, Managing Director – CX, Accenture Strategy & Consulting, sharing why great customer outcomes start with empowered employees.
With Locobuzz, brands don’t just listen to customers, they enable employees with the right insights to deliver every time.
Balancing Automation With Human Element In CX
Automation made CX faster but did it make it better?
“The mistake leaders are making today is not reviewing the experience part of AI. While bots and fast responses exist, the proactiveness and emotional connect are missing,” says Riveena Kaur, Head of CX at Landmark Group.
Because true CX isn’t just about solving faster, it’s about understanding deeper. At Locobuzz, we help brands strike that balance: where automation amplifies efficiency, and empathy drives connection. Where every bot learns to listen, and every response feels human.
Customer Experience in 2030
The mistake brands may make about 2030 is thinking CX will only be about speed and automation. The truth? Empathy, proactivity, and trust will matter even more.
In this video, Ankit Arora, Senior Manager at Accenture, shares why the customer experience of the future will be defined by invisible interfaces, proactive problem-solving, and the ethics that hold it all together.
At Locobuzz, we help brands take that leap today, moving from reactive responses to proactive, empathetic, and trustworthy experiences that customers truly value.