VoCX Ep 7: Zero Downtime, Zero Disruptions: The Engineering Backbone Behind Locobuzz’s 24/7 Tech

What happens when a customer tweets, comments, or raises a concern and the brand responds within two seconds? That’s not luck. That’s engineering.

Together, Vishal and Nitinn break down how Locobuzz achieves unparalleled speed, precision, and automation at scale fueling some of the world’s largest organizations across aviation, transport, and digital-first industries.

✨ This episode dives deep into: The unseen engineering behind CX how Locobuzz processes and enriches every mention with 65+ attributes in seconds

Why accuracy matters as much as speed, especially during large-scale brand crises.

The evolution from large language models (LLMs) to small, purpose-built agentic AIs (SLMs) that deliver faster, more relevant results

Real stories of automation in action from ResponseGenie to brands handling customer interactions even while their teams are offline

How owning GPUs and leveraging Amazon Bedrock are setting new global benchmarks for CX technology A peek into the future of autonomous CX where systems learn, adapt, and respond with human-like empathy, automatically

💡 If you’ve ever wondered what it takes to deliver customer experiences at the speed of thought this conversation pulls back the curtain.

🔗 Tune in now to discover how Locobuzz is reimagining speed, accuracy, and intelligence in CX through deep engineering and purposeful AI design.

VoCX Episode 6: Scaling Customer Experience Autonomy with AI First Strategies

VoCX Episode 5: Customer Experience with AI at the Core: Shift from Customer Insights to Instincts

VoCX Ep 4 Part 2: Automation as a Growth Strategy : Driving Conversions, Retention, and Brand Trust

VoCX Ep 4 Part 1: Automation as a Growth Strategy : Driving Conversions, Retention, and Brand Trust

VoCX Ep 3: Moving Beyond Dashboards to the Prompt Led Future of Customer Intelligence

For years, dashboards and charts were the go-to.

But the dashbaord paralysis is real, and brands can’t afford to wait for insights that move at yesterday’s speed. In this action-packed episode, Shubhii and Nitinn pull back the curtain on how prompt-led intelligence is re-writing customer experience for brands across India and beyond.

🎙️ What you’ll discover:

✅ Why dashboards aren’t enough in 2025

✅ Real stories from the frontlines: making insights happen in seconds, not days

✅ The rise of prompt-led systems – contextual answers, not just raw numbers

✅ How upskilling analysts is transforming teams into strategists

✅ Why being proactive matters more than ever

✅ The new rules: immediate questions, instant action, and brand relevance

✅ The future: customer intelligence as a driver of creativity and bold moves

If you’re in marketing, CX, data, or just love bold innovation, this is your must-watch.

VoCX Ep 2: Telecom’s Shift to Experience as a Service – Powered by Real Time AI

VoCX Ep 1: How GenAI Enables Human First CX at Scale