35 Best Chatbots For Customer Service In 2024
ChatBots are not just a good marketing tactic for your website, it’s a must-have in 2024. 40% of customers expect you to have a chatbot on your website.
Want to provide a personal shopping assistant for your customer? Want someone to answer queries and questions in a fast and efficient way? Want to provide customers with updates about their purchases and orders instantly?
ChatBots are a great solution for all of these problems. Many e-commerce websites use chatbots to provide a more personalised experience for their customers on their websites. They can answer FAQs instantly without any supervision, can talk to customers about particular problems and you can also program them to be your customer’s assistant by providing recommendations, suggestions, and personalised shopping choices, these suggestions can lead to your chatbot upselling or cross-selling your products using AI, ML and big data.
Table of Contents
List of best ChatBots for customer service in 2024
1. Locobuzz
Advantage | Description |
Automation of Responses | Automates responses to frequently asked questions, reducing response time and increasing efficiency. |
24/7 Availability | Provides round-the-clock service, ensuring customers can receive help at any time, without human intervention. |
Scalability | Easily handles large volumes of queries without additional cost for extra personnel. |
Consistency in Answers | Maintains a consistent quality and tone in responses, which helps in managing the brand image. |
Data Analysis | Gathers valuable customer interaction data to provide insights into customer preferences and behavior. |
Cost-Effective | Reduces labor costs associated with customer service since fewer human agents are needed. |
Personalization | Can be programmed to offer personalized responses based on customer history and preferences. |
Integration Capabilities | Easily integrates with existing CRM and other software systems, enhancing data flow and utility. |
Multilingual Support | Supports multiple languages, making it accessible to a broader range of customers globally. |
User Engagement | Engages users interactively, which can lead to higher satisfaction and retention rates. |
Bringing the ‘Art’ in Artificial Intelligence, the Locobuzz omnichannel chatbot is the modern resolution to large-scale customer experience management. Locobuzz brings automation and personalisation to every chat interaction, equipping you with a reliable virtual agent that adds value to your customer experience.
Locobuzz chatbots can be trained to handle complex queries that, once written, can run across all your integrated platforms. You can easily modify your chatbot by creating a wide range of customer journeys with our built-in conversation designers. Across all essential customer touch points, your audience will have a consistent omnichannel experience.
Locobuzz bots are deployed in multiple local and international languages, and journeys can be retrained, tweaked and customised to ensure end-to-end customer satisfaction. The Locobuzz bot is truly a DIY service – you don’t have to be a coder to build a bot, and you can fine-tune it to fit any demographic preference.
Streamline your customer interactions, enhance efficiency, and deliver exceptional user experiences.
2. Ada
3. Tidio
4. Hubspot
5. Drift
Take Drift into consideration if converting leads and offering a unique customer experience are your top priorities. Drift provides a chatbot platform that reacts to user input in the most natural way possible by utilising open GPT sources and a patented conversational AI. Drift can swiftly pick up on your brand’s voice and reply to customers in the same manner as you because it has been trained in thousands of marketing discussions and interactions.
Drift is the ideal partner to help your clients at every stage of the sales process because it’s simple to integrate with your CRM.
6. Chatfuel
Installing Chatfuel, a well-known Facebook Messenger bot, on your business’s Facebook page is free of cost. The best thing about Chatfuel is that you can construct a bot without any prior bot-building skills.
You can follow clear, concise instructions that walk you through every stage of the logic creation process using Chatfuel’s bot-building interface. After finishing, the bot is simply activated and goes to work for your account right away.
7. Botsify
Your representatives will have total control over every client engagement thanks to Botsify’s chatbot. Your representatives can step in right away to address any issues that may arise if the bot is unable to respond to a customer’s question.
To gauge the chatbot’s effectiveness, your team can also use feedback surveys that are deployed during the interaction. With the use of this functionality, your team can make sure the bot is improving the user experience and modify it if it is causing problems.
8. ProProfs
9. Intercom
10. AidBase
11. Zendesk
12. Fini
13. Meya
With the help of Grid, Orb, and Console components, a comprehensive automation platform was created for this chatbot. Each of these components contributes distinctly to what Meya is. Grid operates at the backend, where companies can use multilingual coding to create conversational workflows.
The core component of these chatbots for customer care is the Orb, which users engage with regularly. It may be integrated into a variety of platforms and websites and customised and adjusted to meet the demands of the customer. Several teams can design and use conversational experiences with the Console.
Using these three components, businesses may develop sophisticated bots with full backend support.
14. ManyChat
Do you engage with clients using Instagram, WhatsApp, or Messenger on behalf of your business? In that case, think about utilising ManyChat as your AI chatbot tool. This chatbot can generate leads, respond to direct messages from consumers, and seamlessly integrate with a variety of apps.
ManyChat is a rule-based chatbot, as opposed to a natural language processing chatbot. This means that it uses basic data science methods to decide what steps to take to assist or lead consumers through the sales process.
15. Octane AI
Do you want your Shopify customers to enjoy using your chatbot tool? Now introduce Octane AI. Octane AI is a chatbot, but rather than conversing with users, it suggests products to them through a Product Recommendation Quiz.
Because Octane AI doesn’t require coding, it will cause you less worry, especially if you’re not good at programming and coding. This artificial intelligence application makes recommendations for goods and services based on an analysis of the browsing habits, purchases, and activity of your clients. Octane AI connects with Klavyio, Shopify, and other platforms with ease.
16. Zoho Desk
Zoho’s Zia AI-powered assistant is trained to perform various tasks, such as placing or modifying an order according to the customer’s directions, in addition to carrying out routine chatbot duties.
To make the details easier to grasp and evaluate, the software converts all of the data it gathers into lists and images.
17. Zoho SalesIQ
Customers of Zoho SalesIQ can use Zobot, an enterprise-grade chatbot builder offered by Zoho. It has an easy-to-use drag-and-drop interface, making it a great choice for companies without a programmer. Without creating code, businesses may construct the flows they want or write in prepared responses.
Businesses must use FAQs, articles, manuals, etc. to train these chatbots for customer care. It gets more proficient in challenging customer service scenarios the more training it receives.
18. Neople
Neople is a customer care automation platform that focuses on generating virtual assistants to help teams in different kinds of businesses with everyday chores. By utilising AI technology, these virtual coworkers—also referred to as “Neoples”—are prepared to help mainly with customer service activities including order searches, returns, and ticket labelling.
Neople offers highly configurable AI chatbot features. They can be trained to respond to questions with accuracy and contextual relevance by using company-specific data, such as product details and FAQs. They can modify their communication approach to conform to the company’s voice, guaranteeing uniformity in all dealings with clients.
19. Einstein GPT by SalesForce
20. Conversica
Conversica’s primary purpose is to help sales and marketing teams interact with prospective clients as they start the customer journey. Salesforce is integrated with the software.
The tool’s ability to perform A/B testing is one of its most helpful features. With this functionality, you can mail distinct lead segments according to particular information that the bot has gathered.
21. Ultimate
One of the top brands in AI chatbot customer support is Ultimate. Ultimate is a no-code platform with 109 language support and an easy-to-use dialogue builder. Teams are therefore able to create sophisticated conversation patterns and improve the overall client experience.
The AI chatbots for customer support offered by Ultimate integrate flawlessly with your current tech stack and other CRMs, like Freshworks, Zendesk, Salesforce, and others. Additionally, by connecting the chatbot to your backend systems, you may automate complicated processes using API interfaces.
It can quickly automate tedious jobs and respond to inquiries from a variety of sources, including social media and email. Additionally, Ultimate offers multilingual reports and sophisticated statistics to assist you in tracking the effectiveness of your bot.
22. Netomi
Utilising Netomi has several benefits, chief among them being its inherent connectivity with other platforms like LivePerson, Salesforce Chat, and Zendesk Chat. To facilitate bots’ rapid query solving, it is also intended to assist companies in providing highly relevant articles from their knowledge base.
The technology finds social media feedback and instantly fixes the majority of issues. There is no mention of costs. On the website, you can request a free demo.
23. CoSupport AI
CoSupport AI makes use of generative AI capabilities to enhance response teams’ productivity and provide sophisticated client solutions. The business has given AI chatbot customer support a top priority and has added several features to deliver a responsive, human-like experience. This chatbot consists of the following two main parts:
As the name implies, the CoSupport Customer responds to inquiries from clients. It leverages its knowledge base to its fullest and offers prompt responses to several queries. Conversely, the CoSupport Agent supports agents by offering contextualised data. Customer service representatives don’t have to work as hard as they used to, which lessens the need to hire more people.
24. Engati
25. AirAsia’s Ava
26. Kai by MasterCard
27. Hyatt’s Andaz ChatBot
28. Ingest AI
There are other generative AI options available than ChatGPT. Therefore, it makes sense to use several sources while developing an AI-powered chatbot to obtain the best answers.
Numerous AI models, such as ChatGPT, GTP-4, Dall-E, Google Bard, and others, are compatible with Ingest AI. What makes this chatbot the best? It serves as more than just a customer helper. It can also be used to establish an assistant for your staff members.
Integrate Ingest AI into any platform, such as LinkedIn, Pinterest, or Reddit, with a little training from you to get the right answers. An API key is all you need to get started!
29. Aivo
With the usage of this technology, companies like Sony, Visa, and Volkswagen may construct Aivo chatbots, which are integrated with ChatGPT, AgentBot Conversational Engine, and Aivo Studio.
With Aivo, a low-code chatbot, your clients can get prompt replies to their questions. Since Aivo is a Meta Business partner, you may utilise it to help with your website or have it respond to direct messages from clients sent over Instagram, WhatsApp, or Messenger.
The finest aspect? Voice and campaign creation tools are among the AI-backed solutions provided by Aivo.
30. Inbenta
Inbenta is a three-in-one chatbot. Improve your knowledge management system, add a more intelligent and user-friendly search bar, and use Inbenta to assist in resolving customer inquiries.
The accuracy rate of Inbenta’s responses is decent, at 95%. However, Inbenta gains knowledge and keeps evolving with every customer contact, enhancing the overall experience for your clients. Inbenta is available in 35 languages and is also multilingual.
31. Giosg
Giosg makes it simpler than ever for customer care representatives to save time while offering faster, better service. You can have round-the-clock discussions, ask questions, suggest items, and gather quality leads with Giosg’s no-code chatbot, then match them with the appropriate sales representatives and teams.
You may install chatbots on your website in a matter of minutes thanks to the more than twenty ready-to-use, customisable layouts and extensive integration features.
32. Genesys DX
With the aid of natural language processing, Genesys DX (previously Bold 360 AI) can help you establish a customer support centre. The AI chatbot from Genesys DX can handle simple client requests, freeing up your representatives’ valuable time.
When a customer request goes beyond what the chatbot can handle, it keeps track of every interaction, which makes it simple for representatives to switch over and help the consumer.
Uncertain if you have enough details to assist Genesys DX in developing a helpdesk bot? Not a challenge! Genesys DX may use your data to make predictions; it will handle the rest.
33. Zowie
34. Flow OX
With Flow OX, spend more time assisting your clients with other issues and less time coding. Flow OX is a ChatGPT-powered no-code chatbot. This chatbot tool can filter new leads, process credit card payments, and offer live help with a little development, training, and integration.
Flow OX is compatible with multiple platforms, such as Facebook Messenger, Telegram, Slack, and SMS.
35. Amplify.AI
Why use chatbots?
- There are now 92% more websites and apps that provide a chatbot experience than there were a few years ago. The growing number of firms utilising chatbots is consistent with the global chatbot market’s overall predicted growth.
- According to 33% of customers, using live chat to resolve their problems is “very effective.”
- Sales for companies using chatbots rose by 67%. Utilising a chatbot to proactively upsell or cross-sell clients might have an impact if raising sales is one of your company’s main marketing objectives.
- For companies in some industries, chatbot conversion rates might reach 70%. Chatbots can be very useful for specific industries, like e-commerce, as they can eliminate a lot of customer support requirements.
- By 2023, chatbots have spared businesses almost 2.5 billion hours of labour. This chatbot number isn’t shocking at all, since chatbots are one instance of AI being used in marketing. Popular AI statistics have already shown us that AI generally enhances productivity and business processes. Moreover, it reduces the time needed for campaign preparation and implementation.
- More than half of companies that use chatbots report producing more leads that are of a higher value.
Conclusion
These days, chatbots aren’t just a cool novelty – they’re a must-have for any business wanting to give their customers amazing service. Thanks to incredible advancements in AI and natural language tech, chatbots today are brilliant at understanding exactly what customers need, providing spot-on answers, and even making personalised recommendations just for them.
This article rounds up the absolute best chatbot solutions out there in 2024. Whether you’re after a simple no-code platform or a cutting-edge AI-powered mega-bot, you’ll find an option tailored to your business. Each one comes packed with unique features to solve your specific customer service challenges.
Implementing the right chatbot isn’t just about staying current – it can seriously boost customer happiness, slash operational costs, and give you a real competitive advantage. With customers demanding instant, personalised service at every turn, having an intelligent chatbot assistant on your team is quickly becoming essential. The future of customer experience is here!