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35 Best Chatbots For Customer Service In 2024

chatbots for customer service

ChatBots are not just a good marketing tactic for your website, it’s a must-have in 2024. 40% of customers expect you to have a chatbot on your website.

Want to provide a personal shopping assistant for your customer? Want someone to answer queries and questions in a fast and efficient way? Want to provide customers with updates about their purchases and orders instantly?

ChatBots are a great solution for all of these problems. Many e-commerce websites use chatbots to provide a more personalised experience for their customers on their websites. They can answer FAQs instantly without any supervision, can talk to customers about particular problems and you can also program them to be your customer’s assistant by providing recommendations, suggestions, and personalised shopping choices, these suggestions can lead to your chatbot upselling or cross-selling your products using AI, ML and big data.

Table of Contents

List of best ChatBots for customer service in 2024

1. Locobuzz

Advantage

Description

Automation of Responses

Automates responses to frequently asked questions, reducing response time and increasing efficiency.

24/7 Availability

Provides round-the-clock service, ensuring customers can receive help at any time, without human intervention.

Scalability

Easily handles large volumes of queries without additional cost for extra personnel.

Consistency in Answers

Maintains a consistent quality and tone in responses, which helps in managing the brand image.

Data Analysis

Gathers valuable customer interaction data to provide insights into customer preferences and behavior.

Cost-Effective

Reduces labor costs associated with customer service since fewer human agents are needed.

Personalization

Can be programmed to offer personalized responses based on customer history and preferences.

Integration Capabilities

Easily integrates with existing CRM and other software systems, enhancing data flow and utility.

Multilingual Support

Supports multiple languages, making it accessible to a broader range of customers globally.

User Engagement

Engages users interactively, which can lead to higher satisfaction and retention rates.

Bringing the ‘Art’ in Artificial Intelligence, the Locobuzz omnichannel chatbot is the modern resolution to large-scale customer experience management. Locobuzz brings automation and personalisation to every chat interaction, equipping you with a reliable virtual agent that adds value to your customer experience.

Locobuzz chatbots can be trained to handle complex queries that, once written, can run across all your integrated platforms. You can easily modify your chatbot by creating a wide range of customer journeys with our built-in conversation designers. Across all essential customer touch points, your audience will have a consistent omnichannel experience.

Locobuzz bots are deployed in multiple local and international languages, and journeys can be retrained, tweaked and customised to ensure end-to-end customer satisfaction. The Locobuzz bot is truly a DIY service – you don’t have to be a coder to build a bot, and you can fine-tune it to fit any demographic preference.

Streamline your customer interactions, enhance efficiency, and deliver exceptional user experiences.

2. Ada

Ada provides a chatbot with sophisticated analytics that allows users to analyse the bot’s performance over time. Included in this data are several customer satisfaction measures, the average handling time, and the abandonment rate. With the use of this data, your team will be able to improve your customers’ live chat experience by gradually adjusting the logic of the bot.

3. Tidio

Tidio is a platform that boosts sales and offers superior customer service by fusing AI and human help. It offers pre-made chatbot templates for a range of uses, like waving to guests, gathering leads, making product recommendations, and responding to frequently asked questions. The best feature of Tidio was its real-time visitor tracking, which enables you to offer consumers proactive assistance based on their behaviour. You can communicate with visitors via chat, email, and Facebook Messenger, all from a single dashboard, thanks to Tidio’s multi-channel capability. To track and enhance consumer happiness, Tidio also provides you with analytics and feedback tools.

4. Hubspot

HubSpot offers free live chat software and a chatbot tool. This chatbot can schedule meetings for your representatives and provide links to publications on self-service support. It has full ticketing system integration. The HubSpot Marketing, Sales, and Service Hubs’ tools are also integrated with HubBot. Chats can be saved to contact records in your HubSpot CRM, and you can set up actions to start when a conversation ends.

5. Drift

Take Drift into consideration if converting leads and offering a unique customer experience are your top priorities. Drift provides a chatbot platform that reacts to user input in the most natural way possible by utilising open GPT sources and a patented conversational AI. Drift can swiftly pick up on your brand’s voice and reply to customers in the same manner as you because it has been trained in thousands of marketing discussions and interactions.

Drift is the ideal partner to help your clients at every stage of the sales process because it’s simple to integrate with your CRM.

6. Chatfuel

Installing Chatfuel, a well-known Facebook Messenger bot, on your business’s Facebook page is free of cost. The best thing about Chatfuel is that you can construct a bot without any prior bot-building skills.

You can follow clear, concise instructions that walk you through every stage of the logic creation process using Chatfuel’s bot-building interface. After finishing, the bot is simply activated and goes to work for your account right away.

7. Botsify

Your representatives will have total control over every client engagement thanks to Botsify’s chatbot. Your representatives can step in right away to address any issues that may arise if the bot is unable to respond to a customer’s question.

To gauge the chatbot’s effectiveness, your team can also use feedback surveys that are deployed during the interaction. With the use of this functionality, your team can make sure the bot is improving the user experience and modify it if it is causing problems.

8. ProProfs

Using this chatbot builder software, you can automate customer care procedures and provide consumers with immediate assistance, delighting them. The chatbot customisation dashboard is one feature that I adore the most. With its help, you can craft human-like encounters that draw in clients and turn them into leads. You can send them greeting cards and announcements specifically tailored to them as well as multiple-choice and open-ended questions. The interaction with the knowledge base and help desk is another helpful feature. This enables your chatbot to generate tickets, assign them to your support staff, and show my clients pertinent help articles. In this manner, you can expedite resolution and lower the quantity of tickets.

9. Intercom

Conversational support, conversational engagement, and conversational marketing are the three main categories in which Intercom offers its services. With the tool’s iOS and Android apps, getting information while on the go is simple. One of the most sophisticated AI chatbots, it can communicate with clients anywhere they need to by integrating with a variety of platforms, including email, WhatsApp, and Instagram. With no glitches, this chatbot service comprehends intricate client inquiries within their context and delivers responses that are consistent with those of a human. The ability of Intercom to learn is one of its main selling points. It’s not hard to train employees, and companies don’t need to do much. It gathers knowledge from a range of sources, including articles, blogs, the help centre, and more. You can thus observe notable gains in reaction quality and performance. Owing to its effectiveness and quick learning curve, it can save enterprises a significant amount of time and money.

10. AidBase

You can track and analyse every discussion an AI support chatbot has with clients to find any knowledge gaps. Because of this, the chatbot can provide incredibly accurate responses, which is essential for satisfying customers. The chatbot can be trained with a variety of materials, including documents, YouTube videos, and your website. Videos, white papers, reports, and internal guidelines provide both visual and aural aspects that it can learn from. Additionally, you may change the chatbot’s design by adding your own colours, logo, and dark or light mode. While the dark mode functions well in poorly lit areas, the light mode is ideal for well-lighted areas. Verint surveys indicate that most customers believe AI chatbots to be beneficial in some capacity.

11. Zendesk

Zendesk customer support Effective customer service responses are a critical component of any bot’s evaluation, and chatbots excel at providing them. Since the business designed them, especially for AI chatbot customer service, millions of data points from previous talks have been used to train them. Consequently, the bots acquire the ability to address clients’ inquiries efficiently. The biggest benefit of using them is that companies may avoid hiring many employees or paying for a manual setup. You may utilise these chatbots for customer care across all customer channels using Zendesk, which will help you quickly answer clients on different platforms. These parts can also be suggested if you have articles from the assistance centre on your website.

12. Fini

What is the connection between ICICI Bank, Duolingo, and Jaguar? Fini is the AI-powered chatbot technology that they employ. It only takes two minutes to convert your knowledge base into an AI chatbot using Fini. Coding is not necessary for Fini. Simply provide Fini with a link to your knowledge base instead, and you’ll have an AI assistant right away. Fini has visited your website more than once. It is compatible with several platforms, such as Slack, Discord, and Intercom.

13. Meya

With the help of Grid, Orb, and Console components, a comprehensive automation platform was created for this chatbot. Each of these components contributes distinctly to what Meya is. Grid operates at the backend, where companies can use multilingual coding to create conversational workflows.

The core component of these chatbots for customer care is the Orb, which users engage with regularly. It may be integrated into a variety of platforms and websites and customised and adjusted to meet the demands of the customer. Several teams can design and use conversational experiences with the Console.

Using these three components, businesses may develop sophisticated bots with full backend support.

14. ManyChat

Do you engage with clients using Instagram, WhatsApp, or Messenger on behalf of your business? In that case, think about utilising ManyChat as your AI chatbot tool. This chatbot can generate leads, respond to direct messages from consumers, and seamlessly integrate with a variety of apps.

ManyChat is a rule-based chatbot, as opposed to a natural language processing chatbot. This means that it uses basic data science methods to decide what steps to take to assist or lead consumers through the sales process.

15. Octane AI

Do you want your Shopify customers to enjoy using your chatbot tool? Now introduce Octane AI. Octane AI is a chatbot, but rather than conversing with users, it suggests products to them through a Product Recommendation Quiz.

Because Octane AI doesn’t require coding, it will cause you less worry, especially if you’re not good at programming and coding. This artificial intelligence application makes recommendations for goods and services based on an analysis of the browsing habits, purchases, and activity of your clients. Octane AI connects with Klavyio, Shopify, and other platforms with ease.

16. Zoho Desk

Zoho’s Zia AI-powered assistant is trained to perform various tasks, such as placing or modifying an order according to the customer’s directions, in addition to carrying out routine chatbot duties.

To make the details easier to grasp and evaluate, the software converts all of the data it gathers into lists and images.

17. Zoho SalesIQ

Customers of Zoho SalesIQ can use Zobot, an enterprise-grade chatbot builder offered by Zoho. It has an easy-to-use drag-and-drop interface, making it a great choice for companies without a programmer. Without creating code, businesses may construct the flows they want or write in prepared responses.

Businesses must use FAQs, articles, manuals, etc. to train these chatbots for customer care. It gets more proficient in challenging customer service scenarios the more training it receives.

18. Neople

Neople is a customer care automation platform that focuses on generating virtual assistants to help teams in different kinds of businesses with everyday chores. By utilising AI technology, these virtual coworkers—also referred to as “Neoples”—are prepared to help mainly with customer service activities including order searches, returns, and ticket labelling.

Neople offers highly configurable AI chatbot features. They can be trained to respond to questions with accuracy and contextual relevance by using company-specific data, such as product details and FAQs. They can modify their communication approach to conform to the company’s voice, guaranteeing uniformity in all dealings with clients.

19. Einstein GPT by SalesForce

The technology of Open AI and the proprietary AI of Salesforce have been combined to create this amazing chatbot. Salesforce used to provide the Einstein bot, but the currency iteration took its place. Businesses may use it to quickly address frequently requested queries and fine-tune emails as it combines the strengths of two elite companies. As a result, it enables businesses to assist more clients in less time and promptly handle tickets. Through the collection and unification of customer data, Einstein GPT facilitates collaboration among different teams within a corporation. Customer data is essential to all teams, whether they work in sales, IT, or marketing, and the best method to get it is through customer discussions. This tool’s drawback is that it necessitates a high level of technical competence that every business doesn’t possess

20. Conversica

Conversica’s primary purpose is to help sales and marketing teams interact with prospective clients as they start the customer journey. Salesforce is integrated with the software.

The tool’s ability to perform A/B testing is one of its most helpful features. With this functionality, you can mail distinct lead segments according to particular information that the bot has gathered.

21. Ultimate

One of the top brands in AI chatbot customer support is Ultimate. Ultimate is a no-code platform with 109 language support and an easy-to-use dialogue builder. Teams are therefore able to create sophisticated conversation patterns and improve the overall client experience.

The AI chatbots for customer support offered by Ultimate integrate flawlessly with your current tech stack and other CRMs, like Freshworks, Zendesk, Salesforce, and others. Additionally, by connecting the chatbot to your backend systems, you may automate complicated processes using API interfaces.

It can quickly automate tedious jobs and respond to inquiries from a variety of sources, including social media and email. Additionally, Ultimate offers multilingual reports and sophisticated statistics to assist you in tracking the effectiveness of your bot.

22. Netomi

Utilising Netomi has several benefits, chief among them being its inherent connectivity with other platforms like LivePerson, Salesforce Chat, and Zendesk Chat. To facilitate bots’ rapid query solving, it is also intended to assist companies in providing highly relevant articles from their knowledge base.

The technology finds social media feedback and instantly fixes the majority of issues. There is no mention of costs. On the website, you can request a free demo.

23. CoSupport AI

CoSupport AI makes use of generative AI capabilities to enhance response teams’ productivity and provide sophisticated client solutions. The business has given AI chatbot customer support a top priority and has added several features to deliver a responsive, human-like experience. This chatbot consists of the following two main parts:

As the name implies, the CoSupport Customer responds to inquiries from clients. It leverages its knowledge base to its fullest and offers prompt responses to several queries. Conversely, the CoSupport Agent supports agents by offering contextualised data. Customer service representatives don’t have to work as hard as they used to, which lessens the need to hire more people.

24. Engati

You need a chatbot that works with every platform your organisation utilises if it interacts with clients on more than one. Engati accomplishes this and swiftly turns into an Instagram, Shopify, WhatsApp, and any other assistant. Powered by eSenseGPT, Engati is a Gen-AI chatbot that anticipates user demands using machine learning. Engati can assist with lead generation, closing deals, and customer service with a little training. Additionally, Engati offers over 50 languages, so all of your consumers will be covered if your firm works globally.

25. AirAsia’s Ava

Passengers on AirAsia needed timely and precise travel information. Travellers can get real-time assistance from the chatbot Ava with booking flights, managing their itineraries, and staying updated on flight status. Customer satisfaction increased by 20% and customer support tickets decreased by 30% as a result of Ava’s leadership.

26. Kai by MasterCard

Better financial management tools were required for Mastercard users. To assist customers in making wise decisions, the chatbot Kai provides financial guidance, budgeting suggestions, and fraud prevention information. Kai assisted customers in cutting their average spending by 20%, which resulted in a 25% drop in fraud cases that were recorded.

27. Hyatt’s Andaz ChatBot

Hyatt desired to provide guests with individualised concierge services. To improve guest experiences and hotel services, the Andaz chatbot helps hotel guests with recommendations for restaurants, nearby attractions, and room service. 95% of visitors gave the Andaz Bot positive feedback, which led to a 15% rise in repeat reservations.

28. Ingest AI

There are other generative AI options available than ChatGPT. Therefore, it makes sense to use several sources while developing an AI-powered chatbot to obtain the best answers.

Numerous AI models, such as ChatGPT, GTP-4, Dall-E, Google Bard, and others, are compatible with Ingest AI. What makes this chatbot the best? It serves as more than just a customer helper. It can also be used to establish an assistant for your staff members.

Integrate Ingest AI into any platform, such as LinkedIn, Pinterest, or Reddit, with a little training from you to get the right answers. An API key is all you need to get started!

29. Aivo

With the usage of this technology, companies like Sony, Visa, and Volkswagen may construct Aivo chatbots, which are integrated with ChatGPT, AgentBot Conversational Engine, and Aivo Studio.

With Aivo, a low-code chatbot, your clients can get prompt replies to their questions. Since Aivo is a Meta Business partner, you may utilise it to help with your website or have it respond to direct messages from clients sent over Instagram, WhatsApp, or Messenger.

The finest aspect? Voice and campaign creation tools are among the AI-backed solutions provided by Aivo.

30. Inbenta

Inbenta is a three-in-one chatbot. Improve your knowledge management system, add a more intelligent and user-friendly search bar, and use Inbenta to assist in resolving customer inquiries.

The accuracy rate of Inbenta’s responses is decent, at 95%. However, Inbenta gains knowledge and keeps evolving with every customer contact, enhancing the overall experience for your clients. Inbenta is available in 35 languages and is also multilingual.

31. Giosg

Giosg makes it simpler than ever for customer care representatives to save time while offering faster, better service. You can have round-the-clock discussions, ask questions, suggest items, and gather quality leads with Giosg’s no-code chatbot, then match them with the appropriate sales representatives and teams.

You may install chatbots on your website in a matter of minutes thanks to the more than twenty ready-to-use, customisable layouts and extensive integration features.

32. Genesys DX

With the aid of natural language processing, Genesys DX (previously Bold 360 AI) can help you establish a customer support centre. The AI chatbot from Genesys DX can handle simple client requests, freeing up your representatives’ valuable time.

When a customer request goes beyond what the chatbot can handle, it keeps track of every interaction, which makes it simple for representatives to switch over and help the consumer.

Uncertain if you have enough details to assist Genesys DX in developing a helpdesk bot? Not a challenge! Genesys DX may use your data to make predictions; it will handle the rest.

33. Zowie

A chatbot named Zowie may provide clients with immediate replies to queries in more than 40 languages. It is simple to set up and integrate with a wide range of apps, including Shopify, Facebook Messenger, Instagram, and WhatsApp, thanks to its no-code constructor. One of Zowie’s best features is that it picks up new skills with every consumer encounter. It offers personalised suggestions for enhancing current automation and even makes recommendations for new questions to add. By providing clients with solutions that are exclusive to your website, all of this helps to personalise the chat experiences.

34. Flow OX

With Flow OX, spend more time assisting your clients with other issues and less time coding. Flow OX is a ChatGPT-powered no-code chatbot. This chatbot tool can filter new leads, process credit card payments, and offer live help with a little development, training, and integration.

Flow OX is compatible with multiple platforms, such as Facebook Messenger, Telegram, Slack, and SMS.

35. Amplify.AI

Facebook is an excellent source of leads, but it can be difficult to monitor and reply to comments. Where Amplify comes in. Enter artificial intelligence. This artificial intelligence chatbot application is the answer to your Facebook comment dilemma. Amplify.ai analyses comments on Facebook (and Instagram!). It can alert remarks, like complaints from customers, so that your team can take appropriate action. It can also hide objectionable comments and more. Your team will be able to spend more time engaging with customers and less time keeping an eye on your business’s social media posts thanks to this AI chatbot solution. Additionally, Amplify.ai provides a chatbot solution for your SMS, Instagram, and Facebook Messenger inbox.

Why use chatbots?

  • There are now 92% more websites and apps that provide a chatbot experience than there were a few years ago. The growing number of firms utilising chatbots is consistent with the global chatbot market’s overall predicted growth.
  • According to 33% of customers, using live chat to resolve their problems is “very effective.”
  • Sales for companies using chatbots rose by 67%. Utilising a chatbot to proactively upsell or cross-sell clients might have an impact if raising sales is one of your company’s main marketing objectives.
  • For companies in some industries, chatbot conversion rates might reach 70%. Chatbots can be very useful for specific industries, like e-commerce, as they can eliminate a lot of customer support requirements.
  • By 2023, chatbots have spared businesses almost 2.5 billion hours of labour. This chatbot number isn’t shocking at all, since chatbots are one instance of AI being used in marketing. Popular AI statistics have already shown us that AI generally enhances productivity and business processes. Moreover, it reduces the time needed for campaign preparation and implementation.
  • More than half of companies that use chatbots report producing more leads that are of a higher value.

Conclusion

These days, chatbots aren’t just a cool novelty – they’re a must-have for any business wanting to give their customers amazing service. Thanks to incredible advancements in AI and natural language tech, chatbots today are brilliant at understanding exactly what customers need, providing spot-on answers, and even making personalised recommendations just for them.

This article rounds up the absolute best chatbot solutions out there in 2024. Whether you’re after a simple no-code platform or a cutting-edge AI-powered mega-bot, you’ll find an option tailored to your business. Each one comes packed with unique features to solve your specific customer service challenges.

Implementing the right chatbot isn’t just about staying current – it can seriously boost customer happiness, slash operational costs, and give you a real competitive advantage. With customers demanding instant, personalised service at every turn, having an intelligent chatbot assistant on your team is quickly becoming essential. The future of customer experience is here!

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