What is Conversational analysis? Conversation Analysis is an examination of customer interactions that provide an  uncovering of customer behavior, preferences,

What Is Customer Experience Management? Customer experience management or CXM/CEM is the framework of marketing strategies and technologies that work

What is Customer First Approach? Customer First Approach is a business strategy that prioritizes the needs and wants of the

What is Customer Retention? Customer retention simply means keeping customers happy and loyal to a business. It’s about building good

Understanding Customer Engagement: What is it and Why Does it Matter? As a business owner, you may have heard the

Understanding Customer Loyalty Customer loyalty is not just about repeat purchases; it is about building a long-term relationship with customers.

Key features of Locobuzz AI Suggest Let’s take a closer look at the key features of AI Suggest. This incredible

Need of AI in today’s businesses Understanding Digital Customer Behavior In 2023 Through AI-led Insights is the need of the

What is the Importance of Customer Experience Strategy in Today’s Business Landscape? Customer experience strategy is crucial in today’s business

The need for Agent Productivity Agent productivity is important because it directly impacts the overall customer experience. When agents are

What Is Customer Journey Mapping? Customer journey maps are a visual representation of the customer experience depicted through interactions. Typically

The Link Between Social Media Management and Analytics One of the key components of a successful marketing strategy is social

Meticulous Onboarding Process for Clear Expectations Setting the right expectations with your customers can build trust over time. The onboarding

What is brand performance? Brand performance refers to how successful a brand is in achieving its goals.  This can include

Omnichannel Experiences Continue to Lead Customers want a consistent experience regardless of the channel of communication, be it social media,

Why is it beneficial to have personalized dashboards? One of the key characteristics of a great dashboard is reduced complexity,

Why is customer feedback important to monitor? For organizations trying to boost growth and enhance their offers, feedback is a

Lets first understand what exactly is Keyword listening in brief  Keyword listening Keyword listening is the process of monitoring mentions