Get to know the latest
information, data, stories, and insights.
Get to know the latest
information, data, stories, and insights.
Fight for that CX Budget: A Strategic Investment for the New Fiscal Year
We are in the budget season and with every department vying for attention, it is possible that leaders may find
The Power of Social Listening for Consumer Durables Companies
The Power of Social Listening for Consumer Durables Companies We live in a Genz world, where staying ahead of time
The Power of Social Listening for the Manufacturing Industry
The Power of Social Listening for the Manufacturing Industry In today’s connected world, manufacturers face the challenge of keeping up
The Power of Social Listening for Healthcare
Imagine being able to hear the unfiltered thoughts, concerns, and experiences of your patients, all in real time. Think about
Future Trends in BFSI Customer Service in 2025
The world of Banking, Financial Services, and Insurance (BFSI) is on the brink of a customer service revolution. With technology
Comprehensive Digital CX Guide for Fintech Organizations
Managing the customer experience is not just about polite customer conversations during support calls, nor is it limited to lengthy
Social Media Reporting
Businesses of every scale—from a small aromatherapy shop with bespoke offerings to large enterprises commanding attention across multiple platforms—face a
Why are Social Media Insights Key for Market Research Reports?
Social media insights are an important part of your market research report as they give an overview of how your
How Digital Desk for BFSI with locobuzz Enhances Experience
The fusion of technology and customer service in the Banking, Financial Services, and Insurance (BFSI) sector is not just an
Top 15 Customer Experience Tools in 2025 to Boost CX Strategy
Nowadays, several businesses are taking advantage of the internet using customer experience tools to find out the touch points behind
Is AI the Future of Customer Service?
The intersection of AI and customer service is a topic of growing interest and debate in the modern business landscape.
Top 25 Customer Support Software in 2024
The year 2025 is a year where effective customer support is not just a necessity but a significant differentiator for
Complete Guide to SaaS Customer Support in 2024
We’re at a time when businesses rely on software as the backbone of their operations, and the role of SaaS
Top Social Media Metrics You Should Be Tracking
When formulating social media strategies, even the best minds are hit with a “Will it work?” brick wall. While no
Customer Experience Trends to Follow in 2025
Empowering support leaders and teams is a strategic move toward fostering a more personalized and efficient approach. It is essential
Detailed Guide to Building an Omnichannel Customer Experience Strategy
We live in a highly connected world. We’re talking about the physical stores, mobile engagement, and the online web buzz.
How Omnichannel Solutions Can Help You Connect with Your Customers
Omnichannel customer service is a powerful approach that enables businesses to connect with their customers seamlessly across various devices and
Brands that crushed their Online Reputation Management Strategy in 2024
Your customer does not buy your product but a whole experience. Your reputation (both online and offline) and its management
Unifying Customer Experience with Omnichannel Solutions
Omnichannel solutions refer to a strategy that provides a seamless and consistent experience to customers across all channels, including online,
The Impact of Online Reputation Management on Your Revenue
Online reputation management is a lifesaver when things go wrong for brands and personalities. While scandals and bad PR are