Customer Experience

Smart Omnichannel Contact Center Platform

Smart Omnichannel Contact Center Platforms for your Business

Smart Omnichannel Contact Center Platforms for your Business Do you know that today’s customer has higher expectations from the brands than ever before? They not only want a great product/service but expect great customer services as well. In order to deliver a consistent and effective customer experience, businesses need a reliable, real-time communication system. In …

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Leverage Social Media Insights to Embrace your Ideal Customers

Leverage Social Media Insights to Embrace your Ideal Customers Are you struggling to identify your ideal customers? Are you unsure how to use social media insights to find them? Don’t worry, you’re not alone. Many businesses struggle with this challenge. The great news is that there are ways to overcome it. In this blog post, …

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Amplify your Marketing Strategy with Twitter Analytics Tools

Amplify your Marketing Strategy with Twitter Analytics Tools Are you looking to reach out and engage your target audience on Twitter in 2022? Well, if putting 2-3 tweets out everyday, commenting on others’ tweets and other xyz strategies have not worked out for you, It’s time to revamp your marketing strategy and play the long …

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Complete ORM Guide with Customer Experience Management Tools

Complete ORM Guide with Customer Experience Management Tools The current statistical analysis confirms that a total of 5.03 billion people have access to the internet across the globe. This figure represents 63.1 percent of the world’s population.  The surge of internet users has made it mandatory for companies to have a smart online presence to …

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Video Analytics Software: Top comparisons in 2022

Video Analytics Software: Top comparisons in 2022 Video analytics, sometimes referred to as video content analysis or intelligent video analytics, has recently piqued the interest of both the academic and business communities. Deep learning has become more widely used, and as a result, video analytics has allowed for the automation of previously human-only processes. Recent …

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Top Customer Intelligence Platforms

Top 5 Customer Intelligence Platforms to Gain Actionable Insights In this digital era, an empowered customer makes a company powerful. Knowing your customers’ wants and preferences is crucial to creating an efficient product or service. It’s humanly impossible to collect, clean, organize, and analyze the entire digital customer data to use to your advantage. Customer …

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Omnichannel Vs Multichannel: What’s the Difference?

Omnichannel Vs Multichannel: What’s the Difference? You may have observed how you get an email regarding a product you left in your shopping basket on a website. Or how you receive text alerts for in-store purchases. While Email, Social Media, Promotional Texts, and Website are all independent channels of a brand’s marketing, an omnichannel customer …

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Top 5 Feedback Management Tools for 2022: Why is Feedback Management Important?

Top 5 Feedback Management Tools for 2022: Why is Feedback Management Important? Nowadays, it is critical not only to maintain the quality of the product but even to have a wonderful reputation. In today’s market, customers are more valued than ever before. Nowadays customers have more power as per the growth in usage of social …

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