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5 Steps to Secure a CX Budget as the Fiscal Year Closes

This blog topic is a goldmine for engaging business leaders and managers who are eager to enhance their customer experience but might be navigating the tricky waters of budget approval. As the fiscal year draws to a close, it’s important for businesses to allocate budgets towards enhancing the customer experience. Discover the top 5 steps to Customer Experience Budget Planning. Customer Experience Budget Planning 1. Assess and Prioritize CX Initiatives In the bustling world of business, where customer satisfaction is the cornerstone of success, honing in on where your CX (Customer Experience) can leap from good to great is paramount. But here’s the kicker: not all improvements are created equal, and not every shiny new CX initiative is worth your dime—or your time. So, how do you sift through the endless possibilities to pinpoint the changes that will truly move the needle? Let’s break it down. Identifying Key Areas of Improvement in Your Customer Experience First things first, you’ve got to play detective in your own business. This means taking a hard look at your current CX setup and asking the tough questions. Where are your customers most frustrated? What complaints are popping up time and again? What’s your churn rate looking like? What is the response time when a customer reaches out for support? Are they left waiting, growing more frustrated by the minute? How personalized is the customer experience you’re offering? How consistent is the customer experience across all your channels? Are your customers repeating themselves to multiple representatives, or is their information seamlessly passed along within your organization? Is the feedback from your customers being actively used to make tangible improvements, or does it feel like their concerns are disappearing into the void? How do your customers rate their experience with your business? Are they promoters, passively satisfied, or detractors? Tools like customer surveys, feedback forms, and social media listening can be your best pals here. But don’t just stop there—dig into your customer service data, analyze those support tickets, and look for patterns. It’s all about finding the pain points that, if alleviated, could transform a customer’s journey from meh to memorable. But it’s not all about fixing what’s broken. Keep an eye out for opportunities to innovate and add value to the customer experience in ways your competitors might not have thought of. Maybe it’s a smoother checkout process on your e-commerce site, a more personalized shopping experience, or a faster response time to customer inquiries. Innovation is the name of the game here. Prioritizing Initiatives Based on Impact and Feasibility Now, you’ve got a list of potential CX upgrades longer than a CVS receipt. Great! But here’s where the rubber meets the road: prioritization. Not all initiatives are going to give you the bang for your buck that you’re hoping for, and let’s be real—resources are finite. You’ve got to play it smart. Impact: Start by evaluating the potential impact of each initiative. Which improvements are likely to significantly enhance customer satisfaction and loyalty? Which ones have the power to boost your Net Promoter Score (NPS), reduce churn, or increase customer lifetime value? These high-impact initiatives should bubble to the top of your list. Feasibility: But impact isn’t the only game in town—feasibility matters too. Consider the resources required for each initiative: budget, time, and manpower. Some ideas might be gold but require a Herculean effort to implement. You need to strike a balance between the potential impact and what’s actually achievable with the resources you have. Sometimes, quick wins that are easy to implement can set the stage for more complex, long-term projects. By meticulously assessing and prioritizing your CX initiatives, you create a focused, strategic approach to enhancing customer experience. This not only ensures that you allocate your resources wisely but also builds a compelling case for securing that all-important CX budget. After all, when you come to the table with a plan that’s both impactful and achievable, you’re much more likely to get the green light from those holding the purse strings. And there you have it—the first crucial step to securing your CX budget. By identifying key areas of improvement and prioritizing initiatives based on their impact and feasibility, you’re well on your way to making a case that’s as persuasive as it is practical. Stay tuned for the next steps, where we’ll dive deeper into how to turn this strategic vision into a budget-winning proposal. 2. Build a Data-Driven Business Case In the quest to secure a CX budget, wielding a sword of data can help you cut through any skepticism or hesitation from the powers that be. It’s all about showing, not just telling, why investing in customer experience is not merely a cost but a strategic move that pays dividends. Here’s how you can gather concrete data and use it to craft a persuasive argument. Gathering Concrete Data to Demonstrate the ROI of Investing in CX First up, let’s talk about the treasure hunt—digging up the gold nuggets of data that will make your case undeniable. Here are some key metrics and data points to focus on: Customer Satisfaction Scores (CSAT) Net Promoter Scores (NPS), and Customer Effort Scores (CES): These metrics are direct indicators of customer satisfaction and loyalty. Showcasing improvements in these areas can directly correlate with increased revenue and reduced churn. Churn Rate: Illustrating how enhancements in CX can lead to a reduction in churn rates can be a powerful argument for investment. Highlighting the cost of acquiring new customers versus retaining existing ones can also add weight to your case. Customer Lifetime Value (CLV): Demonstrating how improving CX can increase the lifetime value of customers by encouraging repeat business and loyalty is a key data point. Conversion Rates: Show how specific CX improvements have led to higher conversion rates in case studies or industry reports. Operational Costs: Highlight data that shows how investments in CX can lead to reduced service costs, such as lower call volumes in customer support or decreased need

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Fight for that CX Budget: A Strategic Investment for the New Fiscal Year

Thought Leadership / Zara Ansari

We are in the budget season and with every department vying for attention, it is possible that leaders may find it difficult to strike the right balance between what they want, what they need and how they can justify the expense. Customer experience management underwent a paradigm shift when the pandemic burst the virtual door of customer service – leading to omnichannel catering. Omnichannel meant more channels, more people and more hands-on decks. However, it also meant more challenges, and more customers bringing in voluminous concerns that need immediate attention. The challenging domain of CX (customer experience) mandates the need for a budget that can satisfy the demands of the customers, their dynamic industry and of course, the digital revolution upkeep that continues to cost more and more each passing day. All this, and you need to utilise the funds as judiciously as possible. However, the budget allocation remains to be painfully low. So how can CX leaders pitch their budget demands for the new fiscal year? Well, the good news is that 64% of CX leaders can expect a spike in their budgets to tackle the wavering economic and business climate. (Forrester) Thanks to the political-social climate as well, managing experience is no longer focused on the transactional agents but also on how the customer feels about the company, the mission and so much more. This mammoth challenge is the primary reason for the budget increase. However, the expectation remains that this extra money is put towards value-driven initiatives for customers in terms of technology and predictive modelling. Understanding the Consumer Climate Your customers determine how the consumer climate is going to be. This makes it imperative to understand the psychology behind the purchasing of your customers. Are they more likely to make an impulse purchase decision? Then they are more likely to make an impulse return decision as well. So, how can your brand initiate a journey that helps them make more informed decisions? The answer to this question may lead to the suggestion of integrating predictive technology with your customer experience program. That requires extra resources in the form of technology as well as human hands, making up for an extra cost and now needs to be a part of your CX budget. Your understanding of your customer, their purchase pattern etc, is crucial to determine the what, when and how of things that are needed to satisfy their demand, help them make better choices, optimise your resources and of course, increase your bottom line. Drafting the CX Budget for Your Program While the budget is all about the money, knowing where this money will be spent and whether it will be put to good use are important factors that need to be a part of your outline. These are the elements that make up for an ideal budget: Defining your CX vision and goals Choosing a budgeting method Estimate the cost and advantages Prioritising your initiatives Allocating resources Measuring ROI (or creating a use case for representation purposes) 1. Defining your CX vision and goals You need a clear idea of what your CX plan is set to achieve in the upcoming year. Based on this clear idea, you can determine the pain points and opportunities that may come along as a part of this annual CX journey. Are you looking for the perfect technology that can streamline your CX agents’ path towards different customer queries or concerns on different platforms? Or perhaps you might be on a lookout for talented leaders who can help you create a crisis management plan on-the-go. Possessing an understanding of the your desired outcomes and benefits for your business can give you a crystal ball vision and a clearer pathway to set the right monetary expectations for each element. For instance, you can start with budgeting for a customer experience by listing down investments that offer the highest impact and ROI. Now this may cost a little more but since it has more likelihood of getting things done, this should undoubtedly be a part of your customer experience program. It can be followed by testing processes, design and outreach programs that tie your CX journey together.So, these elements are based on a predictive model which outlines the necessities of the program and should be accounted for in your budget. Defining your CX vision and goal should be the first step towards your budgeting. 2. Choosing a budgeting method A budgeting method is the next step to building your CX budget. Such a method is important to highlight the cash flow, assess the highest cost per capita ratio and also take into account the uncertainties along the way. Some of the most common methods are fixed budgeting, value-based budgeting and the time and materials budget. Fixed budgeting: This method involves freezing the expenses and making it a hard stop when it comes to transactions. While this budgeting process is great for small projects with well-defined timelines, it can be cumbersome when it comes to larger projects. Primarily because its inflexibility, while saving money, can hinder the process or development prospects, ending up doing more harm than good. Time and materials budget: This type of budgeting is helpful when it comes to large or complex projects with evolving or unclear requirements. While it offers the flexibility to make new changes almost immediately, it may lead to opening a floodgate of uncontrolled expenses and reduce the control over the project. Value-based budgeting: Suitable for innovative and never-done projects, this budgeting method quantifies the cost based on quality and effectiveness. Having said that, these metrics are not very tangible and can be difficult to represent in a budget pitch. Pro Tip: Try going for an Activity-Based Budgeting approach. In this type of budgeting, the plan assigns resources based on the specific activities that will enhance and elevate customer experience. For instance, if the idea is to improve point-to-point communication between the brand and customer experience agent, there is a need to integrate 24/7

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Comprehensive Digital CX Guide for Fintech Organizations

Thought Leadership / Zara Ansari

Managing the customer experience is not just about polite customer conversations during support calls, nor is it limited to lengthy emails (that are often not fruitful). It is about proactively listening to what the customer is looking for and offering a resolution. This includes tracking their conversations online or paying attention to their grievances during calls. Even a report by Statista states that customer experience today is more than just words. It states that 93% of organisations confirm customer experience either as a “primary” or “partial” competitive differentiator. This is especially important in critical and sensitive sectors like that of the BFSI industry. Fintech are new members of the age-old BFSI market and thereby, have new rules, new dimensions and of course, new customer demands that need new age resolutions. Novelty is the name of the game when it comes to managing customer experience in a fintech organisation. Let’s consider an example. From customer conversations and interactions, finance veteran MasterCard realised they needed to enhance user convenience and customer experience by enabling in-app card management. This in-app card would include features like balance checking, transaction history, and customer support. They undertook a strategic redesign of the card management section to make it more user-friendly, secure, and efficient, focusing on easy access, quick issue resolution, and reduced friction. This user-centric approach improved convenience, personalised features, security, and overall customer satisfaction, demonstrating. This is one of the most poignant examples of a great customer experience, service and support where brands focus on discussions and interactions to fine-tune their products and services. However, it is not easy for many fintech brands, especially those starting out, to manage a huge pool of customers, manage their queries and offer resolutions. This can be done with the help of team alignment and some automation magic. Let’s read more. Understanding the Role of Customer Experience in Driving Success In fintech, making and perhaps more importantly, keeping customers happy is super important. It’s not just about having a nice website or helpful customer service. It’s about making sure every time a customer talks to us, from the first time to whenever they need help, it feels good. But in fintech, which deals with important data, it’s not only about being good, but it’s also about making customers feel safe. They want customers to trust them with their money and information. It encompasses every interaction a customer has with a company, from the first touchpoint to ongoing support to the final resolution. After all, selling is just the tip of the iceberg – we need to focus on customer delight. One of the most incredible examples of focused customer care and engagement is from HDFC Care. A twitter account designated for the bank’s customer queries, this service goes beyond the concept of plain transactions and ensures that customers are aware of security policies, get their queries resolved in real-time and are on top of the latest tips and tricks to stay on top of their financial ecosystem. Let’s consider a scenario involving a certain mobile banking app. This company provides an online payment system that allows you to send and receive money around the world. However, imagine a critical incident that occurs resulting in a negative customer experience. A problem occurred when the user saw an unauthorised payment and faced difficulty finding help on the app. When they finally talked to customer support, their service wasn’t helpful enough to fix the issue. This process took a long time and was too complicated. They did not feel cared for as a customer. Now, they are considering switching to a fintech service that treats customers better. The solution to this problem? Categorise and prioritise customer queries to ensure each critical remark is catered to and resolved immediately. Pro Tip: Categorise customer queries based on their critical nature. For a user using a money-based app, unauthorised payment is the biggest nightmare which should be dealt with utmost importance. Locobuzz helps you prioritise your tickets with the help of its auto-categorisation feature, allowing the top concerns to take priority for immediate resolutions. Challenges CX Teams Usually Face in a Fintech Organisation In a fintech company, customer experience (CX) teams often face various challenges that can make it tricky to keep users happy. From dealing with complex financial processes to handling technical issues, these challenges require smart solutions to ensure customers have a smooth and positive journey. 1) Centralise Your Communication and Collaboration Creating a customer-centric culture is crucial for fintech organisations to truly master the customer experience (CX). It requires a shift in mindset and a commitment to putting the customer at the centre of every decision and interaction. One of the main challenges in creating a customer-centric culture is breaking down silos within the organisation. Fintech companies usually have different groups working on their own, and that can make the customer experience a bit confusing. This brings us to the need to connect and collaborate across different messaging platforms. Locobuzz offers multiple CRM integrations that enables your customer experience team to collate all their concerns on one single platform. One of the primary benefits of this unified approach is there is no customer query left behind. With a centralised approach, your team can address concerns immediately, reduce their resolution time and enhance their response rate multifold. 2) Understanding customer needs and expectations Fintech companies need to learn more about their customers by doing surveys, talking with them in groups, and testing how they use their services. Empowering employees to deliver exceptional CX is essential. This helps find ways to make things better. It’s also important to train employees so they can help customers well. Additionally, recognising and rewarding employees who go above and beyond to create positive customer experiences can foster a culture of excellence. 3) Implementing technology to enhance CX Fintech organisations can leverage various technologies to streamline processes, personalise interactions, and create an easy customer journey. One of the key technologies that can significantly impact CX is artificial

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Ishan Sharma – Biography, Height, Age, GF, Net Worth & More.

Influencers / Zara Ansari

Ishan Sharma – Biography, Height, Age, GF, Net Worth & More. Ever wondered about the riveting journey of YouTube sensation Ishan Sharma?From battling hardships as a student to emerging as a celebrated entrepreneur, his story is one for the books and through his popular videos, Ishan has inspired millions to chase their dreams. But it wasn’t always easy. In his early years, Ishan faced rejection repeatedly in competitive exams despite best efforts but instead of crumbling under pressure, he emerged stronger with each failure and his grit led him to leave a prestigious college to carve his own path. Are you excited to learn more about this young trailblazer’s rise to fame? In this blog post, we unveil dramatic details of Ishan’s inspiring struggle and success. From his first steps in content creation to building a thriving business his journey shows nothing can stop a determined spirit! S.No Social Media Links Followers 1. Instagram 650K 2. YouTube 1M + 3. Twitter/X 166K + 4. LinkedIn 319K + Who is Ishan Sharma? View this post on Instagram A post shared by Ishan Sharma (@ishansharma7390) Ishan Sharma is a famous YouTuber and entrepreneur from India. He was born in 2000 in Khandwa, Madhya Pradesh and from a young age, Ishan was interested in technology and wanted to become an engineer. He worked hard and cleared his 12th board exams with good marks but however, he failed to clear the entrance exams for top engineering colleges. This early failure did not deter Ishan and he joined BITS Pilani for an Electrical Engineering degree. During college, Ishan explored various fields like coding, data science and social media marketing and then he started his YouTube channel in 2020 to document his learnings and journey. He also interned with startups to gain work experience and within a year, his YouTube channel was earning him a steady income. In 2021, Ishan dropped out of college to focus on his business and YouTube full time. Today, he is the founder of the marketing agency MarkitUp and has over a million YouTube subscribers. At just 23, Ishan has achieved great success and proved that with persistence and hard work, one can overcome any hurdle and he continues to inspire many through his rags to riches story. Age 23 years (2024) Birthday 2nd October, 2000 Net Worth Rs 5-6 crore approximately Profession Indian YouTuber, Entrepreneur Physical Appearance Physical Features Details Height Approximately 5’11” Weight Around 70 Kg Eye Colour Dark Brown Hair Colour Black Early Career In Ishan Sharma biography, he was always fascinated by technology from a young age as he dreamed of becoming an engineer and worked hard in school. Though he failed to clear the entrance exams for top engineering colleges, he was determined to upskill himself. During college, Ishan explored various fields like coding, social media and content creation. He started posting educational content on Instagram which received a great response and after seeing the talents of fellow students, Ishan began interviewing them to spread awareness. This inspired him to launch his own YouTube channel in 2020. Ishan’s channel gained traction as he consistently posted high-quality videos on coding, programming and freelancing. He utilized his networking skills to land internship opportunities with startups. By the time the pandemic hit, Ishan had accumulated a following on YouTube and this motivated him to focus full-time on content creation and entrepreneurship. His passion and perseverance led to early success in his evolving career. Education Education Level Years Institution Schooling Up to 10th grade Attended multiple schools in cities like Mumbai, Delhi, Hyderabad, Indore, Bhopal 11th-12th grade 2019-2020 Coaching at FIITJEE, Delhi and Mumbai for JEE preparation Undergraduate 2020-2022 BITS Pilani, Goa campus pursuing Electrical Engineering Dropped out in final year 2022 To focus on YouTube and business full-time Online courses 2020 Learned Python programming through online course Part-time educator 2022-present Teaches at Unacademy and GeeksforGeeks Net Worth of Ishan Sharma View this post on Instagram A post shared by Ishan Sharma (@ishansharma7390) Ishan Sharma has seen tremendous success and growth over the past few years through his entrepreneurial ventures. As of now, estimates put his current net worth at around 5-6 crore rupees. A sizable portion of his wealth comes from his thriving YouTube channel which earns him over 15 lakh rupees per month. In addition, his digital marketing agency MarkitUp generates revenue of 10-15 lakhs monthly. Ishan also owns luxury assets like a flat in Bengaluru worth 3 crore. With multiple income streams and smart investments, Ishan’s net worth is sure to see exponential rise in the coming years. Despite his young age, he has proven himself to be a shrewd businessman. Through perseverance and hard work, Ishan has ascended from humble beginnings to achieving significant financial milestones setting an inspiration for many. Ishan Sharma’s YouTube Income (February 2024) Ishan Sharma’s YouTube channel has been performing very well over the past few months. As per the statistics tracked by analytics platforms, his daily views and earnings from advertisements have seen steady growth. A look at his channel income over varying durations: Last 7 days Rs 32,000 Last 30 days Rs 1,44,000 Last 3 months Rs 5,52,000 Last 6 months Rs 11,04,000 This income does not include additional revenue streams for Ishan Sharma like brand endorsements, his business MarkitUp etc. His YouTube channel has proven highly lucrative and continues to be a steady source of earnings. Personal Life of Ishan Sharma Ishan was born in 2000 in Khandwa, Madhya Pradesh to a middle-class Hindu family. His mother was a homemaker while his father worked as a government employee. He spent his early years shuffling between multiple schools in different cities due to his father’s job transfers and this made it difficult for Ishan to form lasting friendships. Ishan excelled in his studies throughout school. After completing 10th grade, he decided to pursue engineering influenced by stories of high-paying tech jobs. Though focused on his career goals, Ishan also enjoyed tinkering with technology from a young age. In his

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Top 15 Massive Impact of Social Media on Business in 2024

Influencers / Zara Ansari

Top 15 Massive Impact of Social Media on Business in 2025 Social media enables communities to interact, exchange content, conduct business, and cooperate. It serves as a means for people to stay in touch with their relatives, friends, and other members of the community. Businesses use social media operations to market and advertise their goods as well as monitor customer behaviour and response. Social media is used in business for a variety of purposes, including marketing, brand promotion, guest relations, and business development. Social media is also used for crowdsourcing. We can exchange goods and services and participate in knowledge sharing through social networking. Crowdsourcing leverages manual input, customer feedback, and public input to improve existing products or create new goods and services. Businesses are vying for attention as more and more go digital. Traditional marketing appears naive and out of date as sponsored posts have increased and organic reach on social media has decreased. In 2025, social media marketing proficiency will be essential for marketers to thrive. Let’s read why. People in today’s social media environment Social media sites Active users (february 2025) Facebook 3.04 Billion YouTube 2.7 Billion Whatsapp 2.78 Billion Instagram 2.4 Billion TikTok 1 Billion Twitter 0.45 million Linkedin 1 Billion Latest Social Media Statistics for 2025 Instagram is the social media platform with the fastest growth as of 2025. With 74.70% of internet users enrolled, Instagram is the most popular social media platform in India and will be in 2025, as mentioned by forbes. India is home to 516.92 million active Instagram users. Teenagers in particular comprise a sizable portion of Instagram’s user base. the parent company Meta, which paid $1 billion to acquire Instagram. It has developed into a fantastic sales channel for companies as well as a source of revenue for creators. India’s social media commerce is expanding According to a study by forbes, the Indian market for social commerce is expected to grow at a compound annual growth rate of 55–60% between FY 2020 and FY 2025, from $1.5-2 billion to $16–20 billion. The hashtag “ad” was used in 3.8 million Instagram posts. Instagram reported 3.8 million posts with the #ad hashtag globally, a notable 27% increase from the 3 million posts the social media platform reported the year before and a clear indication of its development as a major player in the world of digital advertising. In 2023, influencer spending reached $4.14 billion. In 2023, influencer marketing saw a massive increase in spending, reaching $4.14 billion. This year’s figures are impressive, having increased by nearly $1 billion from the previous year. Influencer marketing appears to have a bright future on this trajectory, as mentioned by forbes. For a sponsored YouTube video with one million views, the minimum average cost is $2,500. 15 Social Media’s Effects on Businesses in 2025 Social media has created a multiplication effect on entrepreneurship. Social media is actively used by billions of people worldwide every day, which presents numerous chances for business owners to advertise their goods and services. Additionally, social media marketing is economical and successful, generating enormous profits for business owners. It’s interesting to note that business owners utilise social media to interact with clients and entice them with numerous deals and advantages. They also use social media marketing to build relationships between their brand and customers and to raise awareness of their products. 1. Increase brand awareness It’s critical to make sure that the market is aware of your brand. Whether you manage a small or large business, social media will undoubtedly have an impact. In fact, your competitors are probably taking advantage of social media if you decide not to use it for your company. Why, though, shouldn’t you? If your company is suitable to use social media for success, one of the main reasons to do so is to increase brand mindfulness. Still, they are more likely to do so later if they don’t buy anything or sign up for your dispatch newsletter right away, if individuals are aware of you. 2. Increase customer retention Companies that incorporate social media into their customer relationship management (CRM) system can obtain invaluable insights into the needs, behaviours, and product or service consumption patterns of their guests. Consequently, companies can tailor their customer experience to the level of unity that every single customer merits. This is a great way to boost the loyalty and retention of your guests. Remember that you should respond to guests on social media platforms in a succinct and genuine manner. Be careful not to pose as someone else; instead, respond to the guest’s query or point of view in a sincere and professional manner. 3. Boost website traffic Posting on social media exposes your content to a large audience of followers. This can be beneficial to your business in large part because you are highlighting the many important aspects of your organisation that potential customers will find interesting. The more content you publish, the more traffic your website will receive. Using this system, guests may be informed about new developments or advancements at your association. One of the most significant effects of social media on entrepreneurship is this. Information about your association, whether it be about your goods or services, is useful to someone who wants to find out more about what you have to offer. By using social media, you are providing them with the chance to find out more about your business and eventually make a purchase from you. 4. Influencer Marketing Maturation As influencers and brands collaborate over an extended period of time, influencer marketing becomes even more complex, emphasising engagement and authenticity over follower counts. Of millennials, half believe recommendations for products from influencers. A remarkable shift in Millennials’ trust patterns has occurred: 50% of them now trust products recommended by social media influencers more than they do their favourite celebrities (38%).[11] What is the main force behind this trust? Genuineness: An astounding 88% of Millennials state that authenticity is important to them in the

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Top 15 Customer Experience Tools in 2025 to Boost CX Strategy

Leave a Comment / Customer Experience / Locobuzz

Nowadays, several businesses are taking advantage of the internet using customer experience tools to find out the touch points behind millions of conversations across multiple platforms.

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Is AI the Future of Customer Service?

AI / Zara Ansari

The intersection of AI and customer service is a topic of growing interest and debate in the modern business landscape. With the conversational AI market valued at $10.7 billion and expected to surge to $32.6 billion by 2030, its impact on customer service is profound. This growth, fueled by a 270% increase in AI adoption by businesses over the past four years, reflects a shift towards integrating AI into customer interactions. AI’s role in automating routine tasks, offering 24/7 support, and handling large volumes of queries efficiently cannot be overstated. It also brings the potential for personalized customer experiences through data analysis and machine learning. As businesses continue to navigate this evolving landscape, the question of whether AI will replace human elements in customer service remains a central and multi-dimensional inquiry. Will customer service be replaced by AI? AI is more likely to transform customer service rather than completely replace it. The future of customer service will probably involve a blend of AI and human interaction, Providing strengths of efficient, personalized, and empathetic customer support. Satya Nadella, the CEO of Microsoft, has a positive and forward-looking view on the role of AI in our lives and work. He envisions AI as a tool that will augment and enhance human capabilities rather than replace them. According to Nadella, AI’s primary function will be to automate routine tasks, which will free up human time and energy for more creative and meaningful pursuits. AI excels in automating routine tasks, handling large volumes of inquiries, and providing 24/7 service. Features like chatbots and virtual assistants can efficiently address common questions, freeing human agents for more complex issues that require empathy, creativity, and nuanced understanding. AI also enhances customer service by providing personalized experiences and data-driven insights. However, it falls short in understanding intricate human emotions, cultural subtleties, and intricate problem-solving. Ethical and privacy concerns also play a role in determining the extent of AI integration. Thus, the future of customer service is more about AI complementing human abilities rather than replacing them, striking a balance between technological efficiency and the irreplaceable human touch. Customer service will likely not be entirely replaced by AI, but AI is increasingly being used to augment and enhance customer service operations. Here’s a breakdown of how AI interacts with customer service: Automation of Routine Tasks AI can handle routine inquiries and tasks, which can increase efficiency and reduce the workload on human customer service representatives. This includes things like answering frequently asked questions, directing customers to the right department, or even processing simple transactions. Personalization AI can analyze customer data to provide personalized responses and recommendations. This can improve customer satisfaction by making interactions more relevant and tailored to individual needs. 24/7 Availability AI chatbots and virtual assistants can provide round-the-clock customer service, which is particularly useful for handling inquiries outside of normal business hours. Human-AI Collaboration AI can assist human agents by providing them with relevant information, suggesting responses, or identifying the urgency or emotional state of the customer. This can lead to more effective and empathetic customer interactions. Limitations and Challenges Despite its advancements, AI still struggles with understanding complex human emotions, cultural nuances, and intricate problem-solving that requires human empathy and creativity. Therefore, human agents are crucial for handling more complex, sensitive, or nuanced customer service situations. Empathy and Human Touch: Empathy is a distinctly human trait that AI currently cannot replicate. In sensitive situations, such as dealing with an upset or distressed customer, the human ability to show empathy and understanding is crucial. AI lacks this personal touch, which is often necessary to effectively resolve complex issues and provide comfort to customers. Adaptation and Customization: AI systems require continuous updates and adaptations to stay relevant and effective. This can be resource-intensive, and there’s always a lag in AI adapting to new products, services, or changes in company policy, unlike human agents who can adapt more quickly. Creative Problem Solving: AI systems are typically designed to handle routine inquiries and are based on patterns and data. However, they are not adept at creative problem-solving, especially in situations that deviate from the norm or require out-of-the-box thinking. Human agents excel in such scenarios where a unique or innovative solution is needed. Locobuzz: Bridging the gap between AI and Customer Service Locobuzz is a customer experience (CX) platform that integrates AI to enhance various aspects of customer service, particularly in areas like ticket management, sentiment analysis, ticket summarization, and automated responses. Here’s how each of these features contributes to boosting customer service: AI-Driven Ticket Management System Locobuzz uses AI to streamline the ticket management process. This involves automatically categorizing, prioritizing, and routing customer queries to the appropriate departments or agents. AI algorithms can analyze incoming tickets based on content, urgency, customer history, and other parameters. This ensures that tickets are handled efficiently and by the most suitable agent, reducing response times and improving resolution rates. Ticket Summarization AI in Locobuzz can condense the content of lengthy customer tickets into concise summaries. This helps agents to quickly grasp the main points and context of a customer issue without having to read through the entire text. Summarization improves efficiency and can also highlight key issues or recurring themes in customer queries, aiding in faster and more effective problem-solving. ResponseGenie ResponseGenie is a notable feature of Locobuzz that automates responses to customer tickets based on the company’s knowledge base. It uses AI to understand the context of the customer query and then generates an appropriate response. This is particularly useful for handling routine questions or common issues, allowing human agents to focus on more complex or unique cases. The AI-driven responses are tailored to reflect the company’s tone, style, and specific policies, ensuring consistency and accuracy in customer communications. Omnichannel Support Locobuzz provides an omnichannel platform, meaning it integrates customer communications from various channels like email, social media, chat, and more into a single interface. This unified approach ensures that customer interactions are seamlessly managed across all platforms, providing a

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Top 20 AI Tools for Image Editing

Influencers / Zara Ansari

Top 20 AI Tools for Image Editing AI is revolutionizing creativity, empowering artists with unparalleled precision and efficiency. From image editing to photography, AI-powered tools redefine the creative landscape. This article delves into their profound impact, showcasing advancements that elevate artistic expression. These tools not only streamline processes but also unlock innovative possibilities, pushing boundaries in visual storytelling. As AI continues to evolve, its potential for reshaping the future of creative endeavors becomes increasingly evident, promising a dynamic and transformative journey for artists, photographers, and enthusiasts alike. Embracing these technological strides opens new avenues for imagination, promising a vibrant and groundbreaking era in the world of visual arts. Top 20 AI Tools for Image Editing Table of Contents Luminar Neo: AI Image Editing Software Luminar Neo, a photo editing software designed to bring your creative visions to life effortlessly. With intuitive AI-powered tools, Luminar Neo redefines the editing experience while retaining the familiar charm of the Luminar series. Unlike its predecessors, Luminar Neo is a blend of familiar LuminarAI features and cutting-edge technologies, promising a seamless editing journey. Its forte lies in AI-powered photo editing, offering a plethora of tools in its latest update that can transform your photos with remarkable ease and precision.Neo’s AI photography tools offer an extensive range of capabilities that redefine image editing. With Mask AI, users effortlessly fine-tune specific elements across nine categories, while AI Sky not only replaces skies realistically but also adjusts lighting and creates lifelike reflections. Augmented Sky seamlessly incorporates scene-matching objects. Portrait Bokeh AI crafts captivating bokeh effects by selectively blurring backgrounds, while Relight AI reconstructs a 3D space for natural light distribution, transforming image lighting. Composition AI automatically perfects compositions by cropping and straightening images. Removing backgrounds from portraits becomes effortless with Portrait Background Removal AI, while Face AI and Body AI simplify editing with one-click tools for facial and full-body portraits. Neo’s suite also includes Remove Powerlines AI, erasing cityscape power lines, and a versatile blemish and dust removal tool for cleaner images. Luminar Neo empowers users with advanced AI tools, revolutionizing photo editing for unparalleled creativity and efficiency. Artsmart.ai: AI Image Generator ArtSmart.ai is an AI image generator that transforms basic text and image prompts into striking, realistic visuals effortlessly. It’s a user-friendly tool that brings creative visions to life for less than a cent per image, marking a significant departure from the costly processes of custom image creation and graphic design. By simplifying the image creation process, ArtSmart not only saves money but also accelerates the workflow compared to traditional methods. It eliminates the need to comb through countless stock photo websites, ensuring precise results without consuming excessive time. Upscale empowers users to transform low-resolution images into high-quality graphics using cutting-edge AI algorithms. With Inpainting, modifying images becomes intuitive as objects seamlessly add, remove, or replace within the picture using a brush tool. Outpainting extends creative boundaries by expanding the image canvas beyond its original limits. Tunes swiftly generates high-quality AI avatars with striking realism, while Remove Background effortlessly strips away backgrounds from any image in mere seconds. PoseCopycat simplifies mimicking character poses from existing images or extracting poses from uploaded ones effortlessly. Lastly, PosePerfect grants precise control over character poses through an intuitive digital skeleton manipulation tool, allowing for refined adjustments and creativity.Enterprises seeking self-hosted generative AI content can leverage the ArtSmart API tailored to their specific needs. Topaz Gigapixel AI: Increase Image Resolution Gigapixel AI specializes in one crucial task: enhancing image resolution naturally. This feat is notoriously challenging; most upscaling algorithms struggle to accurately fill in missing pixels, resulting in blocky, low-quality outcomes. To tackle this issue, Gigapixel AI’s neural networks undergo continuous training on a diverse range of sample images to grasp the intricacies of photorealistic detail. Drawing from millions of images, our AI image upscaler has honed the ability to significantly enhance resolution across various subjects like portraits, wildlife, landscapes, and architecture, spanning different image types such as DSLR, web/compressed, and CG. The results are often nothing short of magical. Gigapixel AI elevates images to seemingly higher quality, mimicking the look of shots taken with superior cameras. Its extensive training across diverse subjects ensures an understanding of nuanced photo details, enabling natural resolution and quality enhancements with minimal artifacts. While pixel count plays a role, image quality isn’t solely determined by it. Typically, upscaling a low-quality image only results in a larger yet still subpar image. However, Gigapixel AI’s upscale technology excels in creating remarkably believable and natural image detail, often producing stunning results even from lower-quality source images. Adobe Photoshop Adobe Express, a part of the Photoshop suite, offers swift and hassle-free one-click image edits. It’s a gateway to transforming your images into remarkable content, equipped with a vast array of stunning templates for social media posts, flyers, banners, and beyond—all bundled within the Photoshop plan. Notably, it boasts some of the most exceptional AI-powered tools available in any app, elevating its editing capabilities. However, despite its user-friendly Express features, it remains entrenched in the powerful domain of Photoshop. This means you’re still granted the immense control and capabilities synonymous with the Photoshop software suite. While Adobe Photoshop is an industry standard and incredibly robust, it’s no secret that mastering its functionalities isn’t a walk in the park. Learning to wield Photoshop proficiently demands time, dedication, and a willingness to navigate through its complex array of tools and features. This learning curve has been a longstanding aspect of the software, with many acknowledging that becoming proficient in Photoshop is no easy feat. Aftershoot: AI Image Culling & Editing Aftershoot revolutionizes photo management by employing AI to automate the arduous task of culling extensive image series—an inherent aspect of the photography business notorious for its time-consuming and monotonous nature. With Aftershoot, you set your selection criteria, such as assigning stars and colors, and fine-tune sensitivity levels for various categories like identifying duplicates or filtering out blurred photos. Once configured, the program takes over, autonomously handling the rest of the culling process.Recently,

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Top 15 Twitter Accounts With Highest Twitter Followers In India

Influencers / Zara Ansari

Top 15 Twitter Accounts With Highest Twitter Followers In India Twitter serves as a powerful platform for individuals to connect, share, and engage with a global audience. In the context of India, Twitter has become a virtual stage for a diverse spectrum of personalities, ranging from political leaders and Bollywood icons to sports legends and music maestros. From political leaders to Bollywood icons, sports legends, and music maestros, the list showcases a diverse array of individuals who have amassed substantial followings on Twitter. We’ll explore the impressive follower counts of prominent figures such as Narendra Modi, Virat Kohli, and Amitabh Bachchan, among others. Whether you’re a fan, a social media enthusiast, or simply curious about the online influence of these figures, let’s look at the Top 15 Twitter Accounts With Highest Twitter Followers In India. Sr No. Table of Contents Username No. of Followers 1. Narendra Modi @narendramodi 93.8 M 2. Virat Kohli @imVkohli 59.7 M 3. Amitabh Bachchan @SrBachchan 48.7 M 4. Akshay Kumar @akshaykumar 46.3 M 5. Salman Khan @BeingSalmanKhan 45.5 M 6. Shah Rukh Khan @iamsrk 43.9 M 7. Sachin Tendulkar @sachin_rt 39.5 M 8. Hritk Roshan @iHritik 32.3 M 9. Priyanka Chopra @priyankachopra 27.6 M 10. Deepika Padukone @deepikapadukone 26.8 M 11. A.R. Rahman @arrahman 24.4 M 12. Abhishek Bachchan @juniorbachchan 15.3 M 13. Shahid Kapoor @shahidkapoor 15.3 M 14. Sonam K Ahuja @sonamakapoor 13 M 15. Farhan Akhtar @FarOutAkhtar 12.4 M Narendra Modi (93.8 M) Narendra Modi joined Twitter in January 2009 and is among the top 23 users with the most followers. With over 93.8 million followers, he’s the most followed world leader on Twitter and the most followed Indian overall. During elections, Modi heavily uses social media, like Twitter, to gain support for himself and his party. Born on September 17, 1950, in Vadnagar, Gujarat, Modi became the 14th Prime Minister of India. His journey is marked by impressive accomplishments and a deep connection with people. Embracing the digital age, he started using Twitter in 2009 to connect with a large audience, especially young people who are into technology. Apart from his political role, Modi uses Twitter smartly for election campaigns, building stronger ties with the public and boosting support for his party. In India, he’s the most followed person on Twitter, and globally, he’s recognized as a prominent world leader with a huge Twitter following. Virat Kohli (59.7 M) Virat Kohli, the captain of the Indian National Cricket Team and a top-ranked batsman globally, boasts an immense fan following. With over 59.7 million followers, he stands as one of India’s most followed personalities on Twitter. Born on November 5, 1988, in New Delhi, Kohli not only leads the Indian cricket team but also holds the title of being the most followed cricket player on Twitter. His international cricket journey soared when he became one of the world’s highest-ranked batsmen, securing victories in the ICC World tournaments of 2014 and 2016. Joining Twitter in September 2009, Kohli’s star status catapulted his fan base, propelling him to become the most followed Indian on the platform. Even in 2023, Virat Kohli continues to be a dominant figure on Twitter, consistently remaining among the most searched and talked-about personalities in Indian cricket. Amitabh Bachchan (48.7 M) Amitabh Bachchan, an iconic figure in Bollywood, boasts a career spanning decades and an extensive filmography that resonates with audiences across generations. His Twitter following reflects his universal appeal. Bachchan stands tall as the most followed Indian actor on Twitter and commands a significant presence among top Indian personalities on the platform. Bachchan’s Twitter account enjoys a staggering 48 million followers. His illustrious journey encompasses roles as an actor, television and film producer, and even a stint in politics. Joining Twitter in May 2010, Bachchan swiftly garnered a massive following, securing a place among the most followed Indian actors and personalities. His contributions to Bollywood are monumental, having starred in numerous films that have cemented his reputation as an extraordinary actor in India. Even at 80, his influence remains substantial, with millions continuing to follow his Twitter account, showcasing his enduring charisma and impact. Akshay Kumar (46.3 M) Akshay Kumar, a famous Bollywood actor, commands a massive Twitter following, boasting millions of devoted fans. Joining Twitter in April 2009, he swiftly ascended to become one of India’s most followed personalities on the platform. Kumar’s journey in the film industry spans a considerable period, marked by evolution and growth. In the 1990s, Kumar emerged as a leading action star, capturing attention with his performances. However, as the 2000s commenced, his career hit a rough patch, witnessing a series of box office setbacks. Despite this slump, Kumar staged a remarkable comeback in the 2010s, achieving tremendous success with socially relevant movies. This decade proved transformative for him, with an impressive string of hits that resonated strongly with audiences. Although his earlier career experienced a dip in the 2000s, Kumar’s resurgence in the subsequent decade cemented his position as a prolific actor. His commitment to movies addressing societal issues further solidified his acclaim. Presently, Kumar boasts an impressive following of over 46.3 million Twitter followers, reflecting his enduring popularity and the admiration of his dedicated fan base. Salman Khan (45.5 M) Salman Khan, a popular figure in Bollywood, stands out for his unparalleled fan loyalty. Over his three-decade career, Khan has amassed a dedicated fan base and crafted a niche with masala movies that resonate with his projected persona. With an impressive following of over 45.5 million on Twitter, Khan holds a coveted position in the industry. Salman Khan is not just an actor but also a television personality and film producer in India. His journey spanning over 30 years is adorned with prestigious awards, recognizing his outstanding contributions to cinema. Khan’s adeptness in utilizing his career catapulted him to become one of the most commercially successful Indian actors, earning him a spot as the highest-paid celebrity globally by Forbes. Known for his charismatic presence in masala movies that mirror his

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