Customer Experience

Customer Experience Management

Post-Pandemic Experience Economy: Redefining the approach to digital transformation through modern customer experience management

Post-Pandemic Experience Economy: Redefining the approach to digital transformation through modern customer experience management Almost every piece of writing in the past year feels like it begins with acknowledging the coronavirus pandemic and how it has changed our lives. Businesses, institutions, governments, thought-leaders and individuals from every walk of life are looking forward to welcoming …

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