How Can Brands Adjust and Reassure Their Clients through Seamless CX?
Seamless and positive customer experience, or CX, is vital for a brand. It is the factor that can create loyalty and set you apart from the competition.
Customer Experience
How Social Commerce is Reshaping Customer Experience
Social media platforms have become an essential aspect of daily life. Users are still interested in their feeds on platforms like Facebook, TikTok, Instagram, Snapchat, Twitter, and Pinterest, among others
Decoding Risk Management Using Social Listening Tools
Decoding Risk Management Using Social Listening Tools In January 2022, there were a total of 4.62 billion active social media users in the world. That is almost 60% of the world’s total population. Social media has become a hub of consumer activity, a bank of valuable, first-hand consumer data that businesses can benefit from. This …
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Amplify your Marketing Strategy with Twitter Analytics Tools
Are you looking to reach out and engage your target audience on Twitter in 2022? Well, if putting 2-3 tweets out everyday
Complete ORM Guide with Customer Experience Management Tools
The current statistical analysis confirms that a total of 5.03 billion people have access to the internet across the globe.
Omnichannel Vs Multichannel: What’s the Difference?
You may have observed how you get an email regarding a product you left in your shopping basket on a website. Or how you receive text alerts for in-store purchases.
8 Best Customer Support Software Platforms
Great businesses understand the importance of having loyal customers. If you are a business owner, you want to do the same.
Post-Pandemic Experience Economy: Redefining the approach to digital transformation through modern customer experience management
Almost every piece of writing in the past year feels like it begins with acknowledging the coronavirus pandemic and how it has changed our lives.
How to Make Data Driven Decision
We’ve all heard the term Big Data, right? Everyone’s running their business by adapting data as its crucial part.
Social CRM Platforms and Why you should use them
Customer Relationship Management is key not just for maintaining a good brand reputation but also to see steady growth in Brand-Engagement.
