Customer Experience

Decoding Risk Management in Social Listening Tools

Decoding Risk Management in Social Listening Tools In January 2022, there were a total of 4.62 billion active social media users in the world. That is almost 60% of the world’s total population. Social media has become a hub of consumer activity, a bank of valuable, first-hand consumer data that businesses can benefit from. This …

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Amplify your Marketing Strategy with Twitter Analytics Tools

Amplify your Marketing Strategy with Twitter Analytics Tools Are you looking to reach out and engage your target audience on Twitter in 2022? Well, if putting 2-3 tweets out everyday, commenting on others’ tweets and other xyz strategies have not worked out for you, It’s time to revamp your marketing strategy and play the long …

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Complete ORM Guide with Customer Experience Management Tools

Complete ORM Guide with Customer Experience Management Tools The current statistical analysis confirms that a total of 5.03 billion people have access to the internet across the globe. This figure represents 63.1 percent of the world’s population.  The surge of internet users has made it mandatory for companies to have a smart online presence to …

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Omnichannel Vs Multichannel: What’s the Difference?

Omnichannel Vs Multichannel: What’s the Difference? You may have observed how you get an email regarding a product you left in your shopping basket on a website. Or how you receive text alerts for in-store purchases. While Email, Social Media, Promotional Texts, and Website are all independent channels of a brand’s marketing, an omnichannel customer …

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Customer Experience Management

Post-Pandemic Experience Economy: Redefining the approach to digital transformation through modern customer experience management

Post-Pandemic Experience Economy: Redefining the approach to digital transformation Life Changes after Coronavirus Pandemic Almost every piece of writing in the past year feels like it begins with acknowledging the coronavirus pandemic and how it has changed our lives. Businesses, institutions, governments, thought-leaders, and individuals from every walk of life are looking forward to welcoming …

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Social CRM Platforms and Why you should use them

Social CRM Platforms and why you should use them Customer Relationship Management is key not just for maintaining a good brand reputation but also to see steady growth in Brand-Engagement. It is, therefore, that all social media businesses want a good CRM integration system. This system is provided by Social CRM Platforms. Table of Contents …

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