The Complete Guide to Using Sentiment Analysis
Sentiment analysis is the process of recognizing customers ‘ emotions and their tone about the brand’s products and services expressed
How to choose right CRM software
Customer relationship management (CRM) software is used to store and manage collected customer data.
Top 3 Social Media Marketing Tools for Hospitality (2025)
Social Media Marketing Tools have made the biggest difference in changing the game of Brand Management in the Hospitality Industry.
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8 ways customers interact and engage with your brand on Social Media
The Social Media industry has revolutionized the way that brands reach out to their clients.
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Benefits of social media monitoring for NPO
Few of the many challenges non-profit organizations face is lack of funds, absence of strategic planning and growth
6 steps to create a crisis management plan
In any company or firm, crises are the most common threat that can cause negative consequences, bad reputation, public safety, interruptions in the operations and financial losses, if not dealt with or managed effectively and quickly.
Post-Pandemic Experience Economy: Redefining the approach to digital transformation through modern customer experience management
Almost every piece of writing in the past year feels like it begins with acknowledging the coronavirus pandemic and how it has changed our lives.
Why Social Media Marketing is Important for your Business?
Nowadays, every business is stepping into social media to build their online presence as it is considered an essential aspect of business marketing strategy.
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What is Customer Engagement And Why is it Neccessary?
A Brand’s image is primarily based on customer interactions. As a brand, how you engage with your customers and how they perceive your brand, makes your brand extraordinary.
What is Customer Engagement And Why is it Neccessary? Read More »
How to Align Customer Service And Sale To Optimize Growth?
Every department in an organization should have centralized customer data and share a common vision to help the customers effectively with the most relevant
How to Align Customer Service And Sale To Optimize Growth? Read More »