TL;DR The article explains why monitoring customer feedback is critical for business growth. Feedback helps brands understand customer satisfaction, uncover

The online voyage that your clients take whilst interacting with your brand is known as the “digital customer experience.” This

A seamless customer journey is often the deciding factor of whether your brand retains a customer or not.

Omnichannel Solution is a concept whose need has become an apparent reality now, but its origins lie much beyond the

Locobuzz has made the new year even more special for brands by elevating their CX game. We have launched #CXSuite,

The importance of marketing communication in today’s digital landscape cannot be overstated.

TL;DR The article explains what keyword listening is and why it matters. Keyword listening focuses on tracking specific words, phrases,

Here are the main four areas where Locobuzz gives out the best customer experience Improved Customer Experience One of the

Nowadays, several businesses are taking advantage of the internet using customer experience tools to find out the touch points behind

Customer demands have changed with the evolution of technology, thus businesses often adopt new technologies or software tools for customer

Empowering support leaders and teams is a strategic move toward fostering a more personalized and efficient approach. It is essential

Trust, the bedrock upon which partnerships are built, is nurtured through transparency. Transparency, in turn, is fortified by open and

What is Facebook Touch? – Everything You Need to Know Facebook remains one of the most popular and influential social

“The goal as a company is to have customer service that is not just the best but legendary.” – Sam