Ever wished you could read minds? Brands do too! And, why not? Who wouldn’t love to know what the person

People are always conversing online in the fast-moving digital age. They tweet, post, comment, and express their opinions on everything

A minor problem on social media can spread swiftly in the fast-moving digital sphere of today. Within hours, one negative

8 Powerful Social Listening Examples: How Top Brands Use Customer Insights Social listening is the technique of monitoring online conversations

Social listening involves tracking digital conversations to catch what consumers are saying about a brand, competitor, or particular field. Social

Digital marketing now incorporates social listening as a crucial component, enabling businesses to comprehend their audiences’ emotions, monitor brand mentions,

How do Indian businesses keep ahead of online buzz, rapidly evolving trends, and consumer attitudes in real time?  The solution

Social networking sites have emerged as today’s bastions for public discourse and opinion formation in this age of the Internet.

Being an online company means you lose the opportunity to meet clients personally. Social listening will help you, nevertheless, to

Achieving 100% CSAT with Gen AI sounds ideal, but is it realistic? AI can boost efficiency, but can it give

Small businesses today have to apply Online Reputation Management (ORM). Online reviews, search engine results, and social media presence increasingly

In the digital-first era, your online reputation matters as much as your financial products. With multiple searches taking place every

Maintaining a strong online reputation is crucial, especially in the real estate industry where technology plays a big role in

Have you ever searched for a new doctor and scrolled through pages of online reviews before making an appointment? Nowadays,

In the travel and hotel sector, online reputation management (ORM) is the monitoring, controlling, and enhancement of an online presence